JUNIOR CUSTOMER SUPPORT EXECUTIVE

Junior Customer Support Executive

Company: VibeCrafts
Location: Noida, Sector 8
Experience: 1–2 Years
Salary: Up to ₹22,000 In-Hand per Month
Industry: E-Commerce / D2C / Home Décor

About VibeCrafts

VibeCrafts is a growing E-Commerce & D2C company dealing in Home Décor, Home Furnishing, Furniture, Paintings, Mirrors, Lighting, Crafts and Lifestyle Products.

We are looking for a Junior Customer Support Executive to assist our customers and provide a smooth and professional shopping experience.

Job Responsibilities

• Handle customer queries through Inbound & Outbound Calls, WhatsApp/Chat and Email.
• Assist customers with queries related to orders, products, payments, delivery, returns and exchanges.
• Provide customers with accurate order and delivery updates.
• Follow up with internal teams regarding pending customer requests.
• Coordinate with E-Commerce, Dispatch, Warehouse and Logistics teams whenever required.
• Maintain basic records of customer queries and resolutions.
• Handle customer concerns politely and professionally.
• Escalate complex issues to the senior team when required.
• Ensure timely responses and proper closure of customer queries.

Requirements

• 1–2 years of experience in Customer Support / Customer Care / E-Commerce Support.
• Basic English communication skills are mandatory to attend calls.
• Comfortable communicating with customers over calls, chats and emails.
• Hindi communication skills required.
• Basic computer knowledge.
• Comfortable using Email, WhatsApp and basic office/customer-support tools.
• Good listening and communication skills.
• Polite, patient and customer-friendly attitude.
• Ability to coordinate with different internal teams.

Work Profile

This is an E-Commerce customer support role, focused on assisting customers with their orders and queries.

NOT LIKE typical high-volume BPO/call-centre profiles, the role involves a mix of calls, chats, emails and order-related customer support, along with coordination with internal teams.

The focus is on quality customer service, proper communication and timely resolution rather than continuous calling throughout the day.

Key Skills

Customer Support | Call Handling | Inbound & Outbound Calls | Chat Support | Email Support | Order Support | English Communication | Hindi Communication | Customer Handling | Follow-up | Basic Computer Skills

Why Join VibeCrafts?

• Work with a growing E-Commerce & D2C brand
• Exposure to the complete online customer journey
• Mix of calls, chats, emails and customer coordination
• Opportunity to learn E-Commerce customer support and operations
• Professional and collaborative work environment

ONLY IMMEDIATE JOINERS APPLY,F2F INTERVIEW,DAY SHIFT,6 DAYS WORKING.

Salary: Up to ₹22,000 In-Hand
Experience: 1–2 Years
Location: A-36, Sector-8, Noida
Nearest Metro: Noida Sector-16
Website: https://vibecrafts.com/
HR Email: [email protected]

Pay: Up to ₹22,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• ARE YOU OKAY WITH SALARY ONLY UPTO 22K INHAND?
• ARE YOU OKAY WITH 6 DAYS,DAY SHIFT,WORK FROM OFFICE?
• WHATS YOUR LAST SALARY AND YEARS OF EXPERINENCE IN CUSTOMER SUPPORT?

Work Location: In person