Junior Customer Support Executive

Title: Customer Support Representative Onsite (USA Market)
Experience: 02 Years
Job Type: Full-Time Onsite
Shift: Fixed Night Shift (USA Time Zone)
Location: Near Shaukat Khanum Hospital, Lahore

Share your resume at [email protected] with the subject mentioned: Customer Support Representative (USA Market)

Job Summary:

We are seeking a motivated and customer-focused Customer Support Representative to join our growing team. The ideal candidate will have minimum 02 years of experience supporting USA-based customers and possess excellent verbal and written English communication skills.

Key Responsibilities:

Handle inbound and outbound customer interactions via phone, email, and chat.
Provide prompt, professional, and accurate support to USA-based customers.
Resolve customer inquiries, complaints, and issues while maintaining a high level of customer satisfaction.
Document customer interactions accurately in the CRM system.
Escalate complex issues to the relevant department when necessary.
Follow company policies, quality standards, and service level agreements (SLAs).
Build and maintain positive relationships with customers.
Collaborate with internal teams to ensure timely issue resolution.

Requirements:

02 Years of experience in Customer Support, Customer Service, Call Center, or a similar role.
Experience working with USA-based clients/customers is preferred.
Excellent verbal and written communication skills in English.
Strong interpersonal and active listening skills.
Ability to handle customer concerns professionally and empathetically.
Basic computer proficiency and familiarity with CRM systems is a plus.
Strong problem-solving and multitasking abilities.
Willingness to work onsite in Lahore during USA business hours.

Preferred Qualifications:
Experience in BPO, IT Services, SaaS, or customer support for international clients.
Ability to work in a fast-paced environment.

What We Offer:
Professional and collaborative work environment.
Career growth and learning opportunities.
Paid leave and company benefits as per policy.

Interested candidates can reach out to me with their resumes via DM or share their resumes at [email protected] with the subject mentioned: Customer Support Representative (USA Market)

#CustomerSupport #OnsiteJob #hiring #jobs2026

Pay: Up to Rs80,000.00 per month

Application Question(s):

• Rate your English Communication out of 10?

Work Location: In person