Junior Customer Survice

Handle customer enquiries across online and marketplace channels.
Provide product consultation and sales assistance.
Manage before-sales and after-sales enquiries.
Handle orders, returns, refunds, warranty, and complaints.
Perform customer follow-ups and ensure timely case resolution. Assist with backend order management and administrative tasks.
Achieve assigned CS and sales KPIs.
Maintain TRAPO's customer service standards and brand tone.
Collaborate with internal teams to resolve customer issues.
Provide customer feedback and contribute to continuous process improvement.