Junior Desktop Support Administrator

Job Summary

We are seeking a proactive and customer-oriented Junior Desktop Support Administrator to join our Information Technology team. In this role, you will serve as the first point of contact for employees requiring technical assistance. You will be responsible for setting up hardware, deploying software, troubleshooting basic IT issues, and ensuring our team has the technical resources required to operate effectively.

Key Responsibilities

• Tier 1 Helpdesk Support: Serve as the initial point of contact for end-users reporting technical issues via the ticketing system, email, or walk-ups.
• Hardware & Software Deployment: Configure, install, and troubleshoot desktops, laptops, monitors, IP phones, and peripherals.
• Access Management: Assist with user onboarding and offboarding, including creating accounts, resetting passwords, and managing access permissions (Active Directory/ Entra ID).
• Incident Tracking: Accurately log, update, and resolve support requests within the IT Service Management (ITSM) platform, ensuring timely communication with users.
• System Maintenance: Perform routine updates, software patches, and basic diagnostic tests on employee workstations (Windows and macOS).
• Basic Networking: Troubleshoot fundamental network connectivity issues, including Wi-Fi, LAN, and VPN connections.
• Asset Management: Maintain accurate inventory records of IT hardware, equipment, and software licenses.

Required Qualifications

• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

• Experience: 1–3 years of experience in an IT Helpdesk, Desktop Support, or technical customer service role.

Technical Skills:

• Working knowledge of Windows 10/11 and macOS operating systems.
• Familiarity with standard productivity suites (Microsoft Office 365).
• Basic understanding of fundamental networking concepts (TCP/IP, DNS, DHCP).

Soft Skills:

• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
• Excellent problem-solving abilities and a strong customer service mindset.

Preferred Qualifications

Entry-level IT certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft 365 Certified Fundamentals).Prior experience using a centralized ticketing system (e.g., Jira Service Management, , ServiceNow).