Junior Desktop Support/ End User Support (Mandarin Speaker)

Position: Junior Desktop Support/ End User IT Support Engineer (Mandarin Speaker)

Day and Time : Monday to Friday 8:30am/ 9am - 6pm

Location : CIMB BANK RAFFLES PLACE

Job Type : 1 year Renewable

Salary Range: $2800 - $3000

Job Description:

• Provide onsite support within premises for all end users.
• Attend to walk-in users and resolve issues promptly.
• Deliver 2nd-level support for hardware and software problems.
• Follow up on incident cases until closure and ensure accurate documentation in the ticketing system.
• Responsible for EUC patching.
• Handle projects related to EUC implementation and upgrades.
• Attend to all IT service requests and logged incidents.
• Provide accurate assessment and resolution of problems.
• Manage customer expectations throughout the resolution process.
• Support both 30 Raffles Place (30RP) and Plaza8 (CBP) as required.
• Perform software reinstallation using predefined procedures.
• Perform basic fault rectifications (e.g. 1st level troubleshooting for IT security tools, Microsoft Teams, OneDrive, SharePoint).
• Assist in configuration and installation of new PCs and issuance to new staff.

Requirements:

• Minimum 1- 2 years desktop/end User support experience

• Experience working with enterprise or banking clients to understand their unique needs and challenges is added advantageous

• Any Nationality are welcome if you are proficiency in Chinese ; can speak, read, write (To deal with Taiwanese client)

• Strong communication skills with fast learners to clearly convey information and build rapport with diverse stakeholders

• Relationship management skills to nurture long-term client partnerships

• Problem-solving skills to identify issues and implement effective solutions

• Ability to manage multiple customer accounts simultaneously and collaborate effectively across teams

• Diploma in Business Management or its equivalent.