Junior DevOps/Operation Support

Operations Support / DevOps Support Specialist is a cross-functional role designed to bridge Operations, Development, and Infrastructure within a highly regulated FinTech and Electronic Money Institution (EMI) environment. The role ensures seamless system operations, rapid issue resolution, deployment stability, and compliance with industry standards, while also providing technical support to both internal stakeholders and clients.

This position is critical in maintaining the availability, resilience, and performance of financial platforms, ensuring secure and compliant transaction processing while supporting continuous development and innovation

Essential Duties and Responsibilities:

1. Operational Support

   1. Monitor day-to-day system operations, transaction flows, and platform health across EMI and FinTech applications.
   2. Serve as the first line of escalation for system incidents, coordinating with Development, Security, and Infrastructure teams.\
   3. Investigate, troubleshoot, and resolve operational and application-related issues in real time
   4. Maintain operational documentation, runbooks, and knowledge base for support processes.

2. DevOps Support & Automation

   1. Support CI/CD pipelines, deployments, and system integrations, ensuring stability of production rollouts.
   2. Assist Development and QA teams in sandbox, staging, and production environments
   3. Implement automation scripts, monitoring tools, and alerts to improve system performance and reliability
   4. Provide feedback loops from operations into Dev/Tech teams to ensure continuous improvements.

3. Compliance & Risk Management

   1. Ensure all operational activities comply with BSP regulations, AMLA, PCI DSS, ISO standards, and Data Privacy Act.
   2. Maintain logs, reports, and audit-ready documentation for all system and incident activities.
   3. Support business continuity, disaster recovery, and incident management processes.

4. Cross-Functional Collaboration

   1. Work closely with Developers, QA, IT Infrastructure, and Client Support to resolve issues impacting production.
   2. Partner with Compliance and Security teams to ensure operational controls are embedded in system processes.
   3. Act as a bridge between business operations and technology teams, ensuring operational needs translate into technical improvements.

5. Performance & Continuous Improvement

   1. Track SLAs and KPIs for system uptime, issue resolution, and support responsiveness
   2. Identify recurring incidents and recommend preventive solutions.
   3. Participate in capacity planning, release management, and platform optimization initiatives.

QUALIFICATION & REQUIREMENTS

1. Bachelor’s degree in Computer Science, Information Technology, Engineering, or related fiel
2. 3–5 years’ experience in Ops Support, DevOps, or System Administration, preferably in FinTech, EMI, banking, or payments.
3. Strong knowledge of Linux/Windows environments, databases (SQL/NoSQL), cloud platforms (AWS, Azure, GCP).
4. Hands-on experience with CI/CD tools (Jenkins, GitLab CI, etc.), containerization (Docker, Kubernetes), and monitoring tools (Prometheus, Grafana, ELK, etc.).
5. Familiarity with APIs, transaction monitoring, and payment gateway operations is a strong advantage.
6. Working knowledge of security and compliance requirements in financial systems.
7. Strong analytical, troubleshooting, and communication skills

Key Competencies

• Technical Agility – Skilled in both operations and development environments.
• Problem-Solving Mindset – Able to troubleshoot complex incidents under pressure.Compliance Discipline
• Ensures all processes meet strict EMI and FinTech regulations.
• Collaboration – Works seamlessly across Dev, Ops, Compliance, and Support teams.
• Resilience & Accountability – Maintains focus on uptime, reliability, and client trust.