Junior Digital Business Analyst

PURPOSE OF THE JOB Join Club Med in a transformative journey where hospitality meets digital innovation. We are seeking a knowledgeable and proactive Junior Digital Business Analyst to enhance our digital experience across the dynamic East and South Asia Pacific (ESAP) region. Your primary focus will be on Salesforce (Sales Cloud & Pardot), while also contributing to other digital transformation projects that optimize our operations and enhance the user experience across diverse cultural settings.

This role is suited for a recent graduate or early-career professional who is eager to leverage digital tools like Salesforce to support business teams and digital users across a multicultural landscape—from Japan to the Philippines—while collaborating closely with our Paris headquarters.

GENERAL MISSIONS 1. Salesforce as a Core Focus (50%)

• Maintain and ensure the accuracy of data within Sales Cloud for effective business operations.
• Provide first-level support to users on Salesforce and Pardot tools, fostering seamless integration and usage.
• Facilitate onboarding sessions, coordinate training initiatives, and promote tool adoption among users.
• Develop and update dashboards and reports according to local market requirements.
• Ensure Salesforce tools are in alignment with ESAP regional challenges and address any instances of misalignment.
• Engage actively in change management and the deployment of new Salesforce features.

2. User Support, Enablement & Change Management (30%)

• Serve as a primary contact for users across Asia, addressing inquiries related to digital tools and processes.
• Develop and deliver training sessions along with comprehensive materials and guides.
• Monitor user adoption and feedback, and implement enhancements to improve user experience.
• Encourage best practices and facilitate digital maturity progress across the region.

3. Broader Digital Projects & Coordination (10%)

• Support and coordinate initiatives extending beyond Salesforce, impacting automation, analytics, and process improvements.
• Assist in gathering requirements and documenting business needs with precision and attention to detail.
• Support testing phases, collect user feedback, and enhance communication regarding new digital tools.
• Collaborate across departments and contribute to project success through organized follow-up and execution.

4. Cross-Regional & International Collaboration (10%)

• Work closely with Sales, Marketing, and IT teams, particularly with teams in the Paris headquarters.
• Engage consistently with teams in France and throughout the ESAP region (Japan, Korea, Malaysia, Singapore, Thailand, Australia, etc.).
• Demonstrate comfort and effectiveness in navigating a multicultural environment.

Who You Are

• A recent graduate or junior professional with practical experience in Salesforce (Sales Cloud experience is crucial; Pardot experience is an advantage).
• Keen on digital tools, committed to enhancing user experience, and dedicated to improving business efficiency.
• An adept communicator and team player with the capacity to work across cultures effectively.
• Highly organized, dependable, and solution-oriented, with a strong desire to learn and advance.
• Familiarity with tools such as Jira is welcomed but not required.
• Competency in the French language or experience in a French business environment is considered beneficial.
• Eager to advance skills in data reporting, automation, user training, and digital project coordination.

Why Join Us?

• Engage in substantial digital transformation initiatives across Asia and Europe.
• Collaborate with a supportive and inclusive multicultural team.
• Gain proficiency in Salesforce and contemporary digital solutions.
• Contribute to a role that integrates technology, communication, and significant business impact.