Junior Executive/Executive - BRAC NOC

Company Name: BRACNet Limited

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202676446

• Seamless Network Operations: Oversee and manage network operations for 3,500+ BRAC sites, including LMC, BLC, HCMP, Audit, VIP Residences, BRAC Centers, Nursery Branches, and BRAC University Cloud Services, ensuring uninterrupted connectivity and SLA compliance.
• Manage Incidents & Tickets through the BRAC LMC Dashboard and BRACNet ERP, ensuring timely resolution.
• Perform Network Monitoring & RCA using NMS tools to detect faults, analyze recurring issues, and implement permanent solutions.
• Provide Customer Support through calls and emails, ensuring effective communication with BRAC branches and stakeholders.
• Perform L1 & L2 Network Troubleshooting for WAN, LAN, VLAN, VPN, wireless, and internet connectivity issues.
• Configure & Maintain Network Devices, including routers, switches, wireless access points, and internet links.
• Maintain Operational Databases, including the LMC Dashboard, ERP, NMS, and other network records.
• Coordinate with Vendors (MNOs, LSPs, NTTN, etc.) for fault escalation and service restoration.
• Collaborate with Internal Teams to support new technical implementations and daily network operations.
• Prepare Operational Reports, including downtime, SLA, tickets, call logs, inventory, and performance reports.
• Provide Proactive Monitoring & Incident Management to minimize downtime and maintain service continuity.
• Optimize Network Performance through bandwidth analysis, link optimization, and capacity management.
• Manage Critical Escalations and ensure timely resolution of high-priority incidents.
• Provide Backup Support for Network, Email, and Linux/Windows System Administration under BRAC Managed Services.

Requirements

• Experience: 0-4 years
• Education: bachelor of science in computer science and engineering (cse)
• Skills: computer network operations, it operations, network engineering, network administration, daily operations management, administrative support, call center operations, back office operations, administrative operations, network management

Last Date of Application: 17 November 2026