JUNIOR GRAPHIC DESIGNER AND MARKETING

1. JOB SUMMARY

Responsible for managing the company’s graphic design, marketing, social media, e-commerce and digital content activities. The role involves creating marketing and promotional materials, managing online platforms, maintaining company websites, coordinating with vendors, monitoring online sales activities and supporting related administrative and documentation tasks.

2. KEY RESPONSIBILITIES

A. Graphic Design & Creative

• Create promotional materials including posters, advertisements, flyers, brochures, product packaging, labels, stickers and marketing collateral.

• Design product and company logos, merchandise, uniforms and other creative materials.

• Prepare artwork and final files for printing and production.

• Make amendments and revisions based on management requirements.

• Ensure all designs comply with company branding, product information and specifications.

• Coordinate with printing and production vendors on quotations, artwork, specifications, production and delivery.

• Monitor the quality and accuracy of printed and produced materials and resolve production issues where required.

B. Marketing & Advertising

• Develop creative materials and content to support the marketing and promotion of company products.

• Support marketing campaigns, product launches, promotional activities and online advertising.

• Prepare and update promotional materials according to campaign requirements.

• Assist in increasing product awareness through various digital and online platforms.

C. Social Media Management

• Manage and maintain company social media platforms, including Instagram, Facebook and TikTok.

• Plan, prepare and publish regular social media content.

• Create social media graphics, captions and promotional content.

• Monitor comments, messages, reviews and customer interactions.

• Support social media campaigns and promotional activities.

• Ensure social media platforms remain active, updated and aligned with company branding.

D. E-Commerce & Online Shop Management

• Manage company online stores across platforms such as Shopee, Lazada and TikTok Shop.

• Monitor incoming orders, product listings, stock availability and store performance.

• Respond to customer enquiries and provide product information.

• Handle customer complaints, returns, refunds and order-related issues.

• Monitor customer reviews and ratings and follow up on negative feedback.

• Set up and manage vouchers, discounts and online promotions.

• Participate in marketplace campaigns and ensure promotional activities are properly implemented.

• Coordinate with warehouse, courier, platform support and relevant internal teams when required.

E. Website Management

• Maintain and update company and product websites.

• Update website content, product information, images, banners and promotional materials.

• Monitor website functionality and identify errors or technical issues.

• Coordinate with website developers, hosting providers or technical vendors when required.

• Ensure websites remain updated, functional and accurate.

F. Digital Services & Subscription Management

• Monitor company software, hosting, domain and online service subscriptions.

• Track renewal and expiry dates for services such as Adobe, Microsoft, AWS, hosting, domains and other relevant platforms.

• Coordinate renewal payments and follow up on outstanding payment or service issues.

• Maintain proper records of subscription details, invoices, receipts and payment status.

• Ensure essential digital services remain active and are renewed before expiry.

G. Vendor & Production Coordination

• Source and obtain quotations from printing, packaging, merchandise and other relevant vendors.

• Coordinate orders, artwork, specifications, quantities, materials and delivery schedules.

• Follow up with vendors regarding production and delivery status.

• Check delivered products for quality, quantity and accuracy.

• Resolve issues involving damaged, defective, incorrect or incomplete orders.

H. Invoice, Payment & Documentation

• Collect and submit vendor, service and subscription invoices to the Finance Department.

• Follow up on payment status where required.

• Maintain invoices, payment receipts and supporting documents.

• Maintain documentation relating to online marketplace sales and transactions.

• Organise and file documents for company records, Finance and audit purposes.

I. Basic IT & Technical Support

• Provide basic assistance for office IT-related issues such as email, Wi-Fi, internet and computer-related problems.

• Troubleshoot basic technical issues before escalating them to the relevant IT support or service provider.

• Coordinate with external technical support when required.

3. GENERAL RESPONSIBILITIES

• Maintain accurate and organised records of all assigned activities.

• Monitor ongoing projects, campaigns, orders, payments, renewals and deadlines.

• Maintain proper filing of relevant documents and working files.

• Coordinate effectively with Management, Finance, Warehouse, IT and other departments.

• Liaise with external vendors, service providers and marketplace platforms when required.

• Ensure all assigned tasks are completed within the required timeframe.

• Provide regular updates on ongoing and outstanding matters.

• Perform other duties and responsibilities as assigned by Management from time to time.

4. REQUIRED SKILLS & COMPETENCIES

• Proficiency in graphic design software such as Adobe Creative Suite, Canva or equivalent.

• Good knowledge of social media platforms and digital marketing.

• Experience in managing Shopee, Lazada, TikTok Shop or other e-commerce platforms is an advantage.

• Basic knowledge of website content management.

• Good communication and interpersonal skills.

• Good organisational and time-management skills.

• Creative, detail-oriented and able to work independently.

• Able to manage multiple tasks and meet deadlines.

• Basic troubleshooting skills for common office IT issues.

• Good documentation and administrative skills.

5. KEY PERFORMANCE AREAS (KPI)

• Quality and timeliness of graphic design deliverables.

• Consistency and effectiveness of social media content.

• Timely execution of marketing campaigns and promotions.

• Accuracy and efficiency of e-commerce operations.

• Timely website updates and maintenance.

• Proper monitoring of subscriptions, domains and digital services.

• Effective vendor and production coordination.

• Accuracy and completeness of invoices and documentation.

• Timely follow-up of customer, vendor and operational matters.