Junior Help Desk Intern

Who you are

• Currently pursuing or recently completed a degree or program in IT, computer science, or a related field
• Basic understanding of Windows and/or macOS and common productivity tools (e.g., Google Workspace or Microsoft 365)
• Strong communication and customer-service skills, and patience helping non-technical users
• Well-organized, reliable, and eager to learn
• Able to work full-time and on-site in Mountain View, CA
• Prior help desk, IT support, or customer-service experience
• Familiarity with ticketing systems (e.g., Jira, Zendesk, or Freshservice)
• Basic networking knowledge (Wi-Fi, VPN, cabling) or hardware troubleshooting
• Exposure to Active Directory, Okta, or Google Workspace administration
• CompTIA A+ or similar coursework or certification (in progress is fine)
• This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. The Company may, for legitimate business reasons, decline to pursue any export licensing process
• We encourage you to apply, even if you don't check all the boxes, and we look forward to reviewing your application!

What the job involves

• Summer internships will range between the months of May and September depending on university schedules. Internship is full-time and on-site in Mountain View, CA
• The IT team at Muon keeps the whole company running — laptops, accounts, software, and the day-to-day support that lets our engineers focus on building spacecraft
• As a Help Desk Intern, you'll be the friendly first point of contact for IT support: setting up equipment, troubleshooting common issues, and helping teammates get unblocked
• It's a hands-on way to build real IT and customer-service skills while learning how a fast-moving aerospace company operates
• Muon is a small and fast growing startup which offers interns the experience to get direct mentorship and have real impact on our programs
• As an intern, you'll collaborate with a dynamic team in a startup environment and have the chance to learn from some of the most accomplished and experienced aerospace professionals in the industry
• We're committed to offering an experience where your decisions and contributions play a pivotal role in driving Muon's success
• Serve as a first point of contact for help desk requests, responding to tickets and walking teammates through fixes
• Set up, image, and deploy laptops, accounts, and peripherals for new and existing employees
• Troubleshoot common hardware, software, printing, conferencing, and connectivity issues
• Help maintain IT inventory and asset records, and keep documentation and how-to guides up to date
• Escalate more complex issues to senior IT staff and learn from how they are resolved

Benefits

• 100% health, dental, and vision coverage for employees; 50% coverage for dependents (Concierge Medical offered through One Medical where available)
• Parental leave for primary and secondary caregivers
• Generous time off policy
• 401(k) plan through Betterment and equity management through Carta
• Fully stocked kitchen at our HQ and we cater lunch 3 days per week
• Dog-friendly office