Junior Help Desk Technician

Junior Help Desk Technician

Company Introduction
We are a leading Government Contracting and Professional Services organization dedicated to delivering mission-critical support to federal agencies and their stakeholders. Our team of skilled professionals provides innovative solutions that enhance operational efficiency and ensure compliance with stringent government standards. We foster a collaborative environment where technical excellence and professional growth are valued and supported.

Role Overview
We are seeking two (2) Junior Help Desk Technicians to join our technical support team. In this role, you will provide first-level technical assistance to end users, troubleshoot hardware and software issues, and support IT infrastructure operations within a government contracting environment. The Junior Help Desk Technician will work under the guidance of senior technical staff while developing proficiency in customer service, incident management, and technical problem-solving. This position requires a Confidential security clearance and offers an excellent opportunity for early-career professionals to build foundational IT support skills in a structured, mission-focused setting.

Clearance Requirement
Candidates must possess or be able to obtain a Confidential security clearance prior to start date. Active clearance holders are strongly preferred.

Key Responsibilities:

• Respond to and resolve incoming help desk tickets via phone, email, and ticketing system in a timely and professional manner
• Assist users with hardware and software troubleshooting, including desktop computers, laptops, printers, mobile devices, and peripherals
• Support the installation, configuration, and maintenance of operating systems, applications, and software updates
• Document all support interactions, resolutions, and technical procedures in the IT service management system
• Escalate complex technical issues to senior technicians or specialized support teams as appropriate
• Maintain inventory of IT equipment and assist with asset tracking and management
• Support user account creation, password resets, and access permissions in accordance with security policies
• Participate in system monitoring activities and report anomalies or potential issues to management
• Contribute to the development and maintenance of knowledge base articles and user documentation
• Adhere to government security protocols, compliance requirements, and organizational IT policies
• Provide excellent customer service while maintaining professionalism in all user interactions

Qualifications:

• 1-3 years of experience in help desk support, technical support, or IT customer service roles
• Working knowledge of Windows and/or Mac operating systems
• Familiarity with ticketing systems and IT service management tools
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP
• Experience with Python scripting for automation or troubleshooting tasks
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Excellent verbal and written communication skills with a customer-focused approach
• Ability to work independently and collaboratively within a team environment
• Must be a U.S. Citizen and eligible to obtain a Confidential security clearance

Certifications / Licensure:

• AWS Certified Cloud Practitioner (required)
• AWS Certified Solutions Architect – Associate (required)
• Additional Solutions Architect certifications are highly valued

Required Education:

• Bachelor's degree in Information Technology, Computer Science, or a related technical field
• Equivalent combination of education and relevant technical experience may be considered

Preferred Qualifications:

• Active Confidential security clearance
• Experience supporting government or DoD environments
• Familiarity with Active Directory, Office 365, and enterprise collaboration tools
• Knowledge of ITIL framework and best practices for IT service management
• CompTIA A+, Network+, or Security+ certifications
• Experience with remote support tools and virtual desktop infrastructure (VDI)
• Demonstrated ability to learn new technologies quickly and adapt to evolving IT environments

Additional Requirements:

• Work Arrangement: Full-Time position based at BizBone US Office. Overtime is allowed and may be required to meet mission-critical deadlines or support operational needs.
• Compensation: Annual Salary (specific range to be discussed with qualified candidates)
• Must be able to pass a background investigation and maintain eligibility for a Confidential security clearance
• Occasional after-hours or weekend support may be required
• Ability to lift and move IT equipment up to 50 pounds as needed

Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees can thrive and contribute to our mission of excellence in government contracting and professional services.