Junior House Manager (operations)

Your first house of your own: a modern serviced apartment house with 100 rooms, a strong concept and great design, right in the centre of Hamburg. Your team, your guests, and people who will teach you the craft.

We are up and running in Hamburg and growing, and we are looking for someone to grow with us. Not the most experienced CV, but the person with the biggest hunger: someone who loves guests, wants responsibility and wants to make a house truly great.

ABOUT US

Unicorn is the operational backbone of forward-thinking hotel brands across Europe: the partner guests never see, but always feel. We run front desk, housekeeping, maintenance and guest operations under our partners' brands, with energy, courage and a real love for the craft. Our operation is 100 percent digital: paperless, with our own tools for room status, tasks and rotas.

THE ROLE

The house sits a few minutes from Hamburg Central Station: modern rooms with kitchenettes, a lounge, a shared kitchen and a gym, and guests who love it. Your job is to keep it that way every day, and make it even better.

With us, front desk and housekeeping sit in one pair of hands: yours. You do not chase a supplier, you lead your own team, and that is exactly why you can stand behind every room and every guest.

You run the house on site, with direct support from Berlin. Your office is the house: front desk, floors, back of house. In the morning you welcome guests, at midday you walk the rooms with your team, in the afternoon you look at your numbers. You own the result, but you earn it in the house, not at a desk.

Your core hours are 10:00 to 18:00, the time when you run the front desk and lead the house. On peak days and weekends you are flexible when the house needs you.

WHAT YOU OWN — AND ARE ACCOUNTABLE FOR

- Front desk and guests:

Check-ins, check-outs and guest requests. Solved on the spot or escalated the same day. Every guest should feel at home and want to come back.

- Your team:

You build your own housekeeping team: you recruit together with People and Culture, onboard new colleagues, and grow talent from the floor to team leader. You lead at eye level, give regular feedback, and challenge routines when there is a better way.

- Quality:

Room lists, priorities, rooms ready on time and daily room checks. The standard is non-negotiable, and your team knows it.

- Guest satisfaction:

You follow ratings and review scores daily and get to the bottom of every recurring complaint. Responses are handled centrally. You look beyond the day-to-day: you spot patterns in feedback, numbers and maintenance reports, and make the house better step by step.

- SOPs, SLAs and KPIs:

You work by our SOPs and make sure the whole house does too. You deliver the agreed SLAs and report your KPIs weekly: rooms ready on time, quality score, guest satisfaction, minutes and cost per room.

- The house:

Report and follow up maintenance, purchase within budget, keep stock and linen under control. You are the operational point of contact for our client on site.

WHO YOU ARE

• You have worked at a hotel front desk or in a guest-facing hospitality role and are ready for the next step. Experience with serviced apartments is a plus

• You are hungry: you want to learn, grow and deliver on every front. Good enough is not enough

• You never say “not my problem”. You tackle things head-on and take ownership of your house

• You like people and want to lead a team and make it better

• You are tech-savvy: PMS, booking and POS systems, digital rotas and dashboards come as naturally to you as your phone

• You are structured: SOPs and KPIs come naturally to you

• You get stuck in yourself, housekeeping included

• Warm with guests, clear with the team, calm when it gets busy

• Fluent German, good English

You do not tick every box? Apply anyway. We teach the craft, and there is nothing we enjoy more.

WHY UNICORN

We are founder-led, profitable and growing fast across Germany and Europe. With us you learn the complete operating model, from the front desk to the numbers, with close support from Berlin. And because we keep growing in Hamburg, this role is a starting point, not a ceiling: for someone who delivers, the path leads from Junior House Manager to City Manager.

• Travel allowance

• Bonus potential linked to performance KPIs

• Company laptop and phone, plus full operational support

• Discounts with our hotel partners across Europe

• Room to grow as we expand across Germany and Europe

For the right person, the start date is flexible. As soon as possible is preferred.

Location: Hamburg ·  Reports to: General Manager DACH ·  Salary: € 3,400 – € 3,700 gross per month