Junior ICT Support Technician - Casual

Haileybury welcomes applications for the role of Junior ICT Support Technician to join us on a casual basis, commencing as soon as possible.

Reporting to the Associate ICT Services Manager and Head of ICT Operations, the successful candidate will provide hands-on support across a range of end point devices, helping staff and students stay connected, productive, and supported.

Key Responsibilities

As a Junior ICT Support Technician, you will:

• Provide hands-on technical support, troubleshooting and resolution for endpoint devices, hardware, peripherals, audiovisual equipment and network connectivity.
• Manage user accounts, device imaging and endpoint connectivity, ensuring a reliable and functional ICT environment.
• Triage and resolve application issues across key platforms including Synergetic, Canvas, myHaileybury and Consent2Go, escalating where required.
• Assist with the installation, management and support of business and student applications, maintaining relevant knowledge base and asset management records.
• Deliver proactive, customer-focused helpdesk and classroom support to staff and students across the Haileybury community.
• Collaborate with ICT team members and external vendors to resolve technical issues and ensure efficient service delivery.
• Provide audiovisual and technical support for school events and activities as required.

About You

At Haileybury we are seeking exceptional people. We are looking for a team player who brings the following skills and experience:

• Relevant tertiary degree or equivalent experience in similar role
• Demonstrated ability to diagnose and resolve a range of technical hardware and end-user support issues, including complex and challenging scenarios.
• Strong troubleshooting, problem-solving and proactive support skills, with the ability to identify trends and appropriately escalate issues.
• Minimum 2 years’ experience in end-user technical support.
• Good working knowledge of Active Directory and Azure cloud technologies, with fundamental knowledge of SCCM and Apple devices.
• Working technical knowledge of current protocols, operating systems, standards, tools and peripheral equipment.
• Ability to interpret technical manuals, procedural documentation and OEM guides.
• Flexible, adaptable and solutions-focused, with the ability to think creatively and respond to changing priorities.
• Awareness of privacy, security and legal requirements relating to the use of technology.
• Relevant technical certifications such as CompTIA A+ and Microsoft Windows certifications are desirable.
• Current full Victorian Driver’s Licence and willingness to travel between campuses as required.

Why work for us?

• Ongoing professional and personal development.
• Excellent on-site facilities, grounds and working environment.
• Employee leave benefits such as paid parental leave and additional personal leave.
• Employee Assistance Program (EAP).
• Various financial benefits to employees through discount partnership programs and salary packaging options.

Want to find out more?

To view the position description, please click on the attachment below. For all inquiries, please contact the People and Culture Team via [email protected].

To apply, please click on the “Apply Now” button to be directed to our online recruitment portal. Please note we do not accept emailed applications.

Applications close: (10:00 am) Thursday, 17 September 2026.

Interviews may be conducted prior to the application closing date.

Successful applicants must have the right to work in Australia and either hold, or be willing to obtain, a current National Police Check and an Employee Working With Children Check prior to commencement.

Haileybury is committed to the protection of children and the promotion of a culturally safe and supportive working environment for diverse communities. The successful applicant will be required to satisfy child protection screening and adhere at all times to the schools’ Child Safety and Wellbeing Policy, (https://www.haileybury.com.au/policies).

Haileybury is an equal opportunity employer. We celebrate diversity and create an inclusive environment for all employees. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.