Junior Implementation Specialist

Junior Implementation Specialist

Job Summary

Our team is looking for passionate and creative individuals to help public sector customers adopt Slate, our workflow automation software, and publiCity, our property listing portal. You will work directly with local governments and land banks to aid their transformation into data-driven organizations, refining business processes related to rental & vacant registries, rent stabilization, land banking, and housing. This is an opportunity to help make governments more efficient, effective, and impactful. If you are looking to join a dynamic team with plenty of room to advance in a mission-driven company, you are who we are looking for.

Responsibilities and Duties

Lead implementations

• Consult with public sector customers to understand existing operational procedures and identify opportunities for efficient change
• Implement custom stage-and-task-based workflows to enhance, automate, and streamline operations
• Help transform and translate government operations into rules-based, data-driven processes
• Manage fast-paced project deliverables under tight deadlines
• Work across teams to deliver results and devise solutions
• Balance customer expectations and deliverables with internal resources

Oversee product maintenance

• Tweak and redesign already-built workflow and listing portal configurations when requested
• Strategically prioritize maintenance requests based on type, account size, etc.
• Work across teams to redefine and rebuild custom logic and dependencies for projects
• Identify patterns and escalate issues to technical team when necessary

Drive adoption

• Cross-train customers and colleagues on technical details of implemented software
• Identify and design metrics that help track the programmatic success of our customers
• Frequently communicate with customers to ensure their experience with the product deliverables you’ve built are meeting their expectations

Qualifications and Skills

Bachelor’s degree, preferably in urban planning, community development, business, or project management. However, a passion for cities, tech, and urban innovation can substitute for your area of study.

Communication/ Organization skills

• Strong project management background
• Excellent written and oral communication skills
• Business process mapping and improvement
• Ability to deliver under tight deadlines
• Ability to handle stress and competing priorities with a collected demeanor
• Extra: Experience working with municipalities (housing, planning, GIS)

Technical skills

• Experience working in and configuring enterprise software systems, either in a coded or no-code environment.
• Intermediate proficiency with Microsoft Excel and Google Suite.
• Ability to leverage Claude and/or other AI tools
• Extra: Experience with project and task management software (we use Asana)
• Extra: Ability to read or interpret technical writing and code is a plus.

Team member

• Organized and detail oriented
• Hungry to learn
• Excited to help communities with their data-related challenges
• Willing to go the extra mile, or two, for the benefit of the team and our customers
• Honest and transparent
• Highly self-motivated and ready to work in a fast-paced environment

Job Type: Full-time
Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Boston, MA 02110

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Work Location: Hybrid remote in Boston, MA 02110