Junior Implementation Specialist (New Grad Welcome)

About the role

This role plays an important part in transforming work processes into automated systems. You will be responsible for developing, implementing, and maintaining automation systems using RPA and Microsoft 365 / Power Platform tools to increase speed, accuracy, and service efficiency for the Operations department.

Key responsibilities

• Develop and implement RPA systems: Support the development of Robotic Process Automation (RPA) systems from process assessment, workflow development, system testing, to deployment and live operation
• Develop solutions on Power Platform: Design and develop applications or workflows using Power Apps, Power Automate, and Power BI to support the work of various departments
• Analyse and reduce manual work processes: Study workflow and actual work processes of the Operations team to identify areas that can be replaced with automation
• Test and troubleshoot: Conduct system and user acceptance testing, fix bugs before and after system deployment
• Maintain and support systems: Provide user support, resolve system errors when they occur, and improve systems based on new requirements or feedback
• Prepare documentation: Create system documentation, user guides, and system usage materials
• Other duties: Perform other duties and support projects as assigned

About you

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.(fresh graduates welcome)

• Interest or skills in Automation, RPA, Microsoft 365, or Power Platform

• Enthusiasm for learning, ability to coordinate well with the Operations team, and logical thinking and problem-solving skills

• Good communication in Thai and English (B1 or Above)

• Experience in internships, projects, or direct experience in RPA, Automation, programming, or Power Platform will be given special consideration