Junior Information Technology Support Engineer

Role Description The Junior Information Technology Support Engineer is a full-time, on-site role based in the Karachi Division. This role involves providing first-level technical support to end users, including diagnosing and resolving hardware, software, and network issues. The engineer will handle help desk tickets, respond to support requests, and escalate complex problems to senior IT staff when needed. Daily responsibilities include installing and configuring workstations and peripherals, assisting with user account management, and supporting routine system administration tasks under supervision. The role also includes maintaining documentation of issues and resolutions, contributing to IT process improvements, and ensuring adherence to company IT policies and security guidelines.

Qualifications

• Candidates should possess skills in Technical Support and Help Desk Support, including handling user inquiries and ticket-based issue resolution.
• Candidates should possess skills in Information Technology and System Administration, such as basic user account management and workstation setup.
• Candidates should possess strong Troubleshooting skills for diagnosing and resolving common hardware, software, and network problems.
• Relevant diploma or bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
• Familiarity with Windows operating systems, office productivity tools, and basic networking concepts (LAN, Wi-Fi, IP addressing) is beneficial.
• Strong communication skills, customer-focused mindset, and the ability to work collaboratively with cross-functional teams are important.
• Ability to follow documented procedures, maintain accurate records, and manage multiple support requests with attention to detail.
• Willingness to learn, adapt to new technologies, and develop professionally under the guidance of senior IT staff.