(Junior) Inside Sales Manager

• Retail is where HOLY’s next chapter gets written - and you are the person who helps make it scalable. As we rebuild how HOLY runs retail, we’re turning a reactive operation into clear ownership across teams - and building a focused Inside Sales function. Our retail partners need a strong point of contact who ensures orders, invoicing, master data, and customer communication run cleanly - and who flags recurring issues early, drives follow-ups, and helps prevent backlog before it becomes a problem
• This (Junior) Inside Sales Manager role is the operational backbone of our retail business. You’ll be the day-to-day link between our retail customers and everything that happens behind the scenes - owning order management and coordinating tightly with Key Account Management, Logistics, Finance, and our Field Force
• You’ll be the go-to contact for our retail partners - on the phone, in the inbox, and in the details. This is the position for someone who loves structure, ownership, and being the person everyone can count on to get things done
• Own end-to-end order management for our retail partners - from order intake and entry to confirmation
• Be the direct point of contact for retail customers - handling their questions, orders, and requests over the phone and email, quickly and reliably
• Support cross-functional coordination with Key Account Management, Logistics, and Finance to help ensure orders are fulfilled on time and in full
• Keep master data in GS1 clean and up to date - accurate product data and article details are on you
• Support invoicing and reconciliation together with Finance, and help resolve open items with customers
• Spot recurring friction in the order process and help improve the way we work as our retail business grows

Benefits

• Join a successful and growing company
• Huge impact and career growth
• Awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic
• Startup culture with flat hierarchies, fast pace, and personal development
• Central office in Berlin Mitte, flexible working hours, and much more- Comfortable with tools - CRM/ERP, OMS systems, and Excel don’t scare you (experience with GS1 or other base data management tools is a big plus)
• A clear, friendly communicator - you enjoy being on the phone and building trusted relationships with customers and colleagues
• Highly organized and detail-oriented - you keep track of many moving parts, and nothing falls through the cracks
• Some first experience in order management, inside sales, customer service, supply chain, or a commercial support role - ideally in FMCG or retail (but we’re happy to grow the right junior talent)
• Hands-on and reliable - thrive in a fast-moving scale-up and take ownership of getting things done right
• Fluent in German and English - you’re comfortable talking to German-speaking retail partners on the phone and working in an international team
• A true team player - passionate about coordinating across teams and keeping things moving
• Based in Berlin and open to frequent office attendance
• Obsessed with accuracy, follow-through, and doing what you say you’ll do - partners trust you because you deliver- As we are experiencing rapid growth and have ambitious plans, the optimal start date for the position is today. Nonetheless, we are prepared to patiently await the arrival of the ideal candidate, recognizing that quality ultimately yields the best results
• Getting to know you: You will have a 30-minute screening interview with Eric, our Talent Acquisition Manager, discussing HOLY and the position and seeing if our expectations match
• Hiring Manager Interview with Johnny: Diving deeper into some more technical topics and your experience with Johnny, our Sr. Sales Operations Manager
• Case study: As soon as you have successfully completed the first interviews, you will receive a case study
• In-person discussion: In this on-site meeting, Johnny and the team will discuss your case study with you and answer questions in our office, the HOLY Temple. In addition, you’ll meet parts of the HOLY Retail team and learn more about HOLY’s culture, vision, and team
• Founder interview: As a strong cultural fit is important to us, you will have a final meeting with Matze, one of our HOLY founders. This gives both you and us the opportunity for a final check
• Job offer and decision: Once the process is completed, we will take the time to present you with a competitive offer, including a share package, and answer any questions you have regarding the employment, before you joining our journey
• Typically his process should take around 2 weeks