JUNIOR INSTRUCTOR

JUNIOR INSTRUCTORReports to: Recreation Manager (RM), Assistant Recreation Manager (ARM)

• Assist in Activity Instruction: Support senior instructors in leading outdoor activities such as white-water rafting, kayaking, caving, ATV riding, waterfall abseiling, and hiking. Help guide participants through activities while ensuring safety and adherence to protocols.
• Safety Monitoring: Assist in enforcing safety measures and protocols under the supervision of senior instructors. Help conduct pre-activity briefings, ensure participants are equipped with the necessary safety gear, and monitor the group during activities.
• Equipment Preparation: Assist in preparing and maintaining equipment for activities, including rafts, kayaks, ATVs, abseiling gear, and safety equipment. Help with the setup and breakdown of equipment before and after activities.
• Participant Support: Provide hands-on support to participants, especially those who are new to the activities. Offer guidance, answer questions, and ensure guests feel confident and comfortable throughout the experience.
• Learning & Development: Continuously learn from senior instructors and actively participate in training sessions to improve technical skills and knowledge of outdoor activities. Stay updated on safety standards, including ISO 21101:2014 for safety management in adventure tourism.
• Compliance Assistance: Support in ensuring that all activities comply with ISO 9001:2015 quality management systems and MS 2610 Muslim-Friendly Hospitality standards. Assist in accommodating the cultural and religious needs of participants.
• Feedback Collection: Help gather feedback from participants to assist in improving the quality of activities and guest satisfaction. Share insights with senior instructors to contribute to ongoing improvements.

Authority:

• Assist in activity management and decision-making under the guidance of senior instructors.
• Support the enforcement of safety protocols and participant management during activities.
• Contribute to equipment checks and preparation, ensuring readiness for activities.

Requirements:

• Education: Sijil Pelajaran Malaysia (SPM) and Basic certifications in outdoor activities or adventure sports, such as introductory courses in kayaking, ATV riding, or wilderness first aid. Ongoing pursuit of additional certifications is encouraged.
• Experience: Some experience in outdoor activities, either through formal training or personal involvement. A desire to learn and grow in adventure tourism is essential.
• Skills: Basic knowledge of outdoor activities, strong willingness to learn, effective communication, ability to work as part of a team, and a commitment to guest safety and satisfaction.