Junior IT Associate

Work Timings

6 days a week (11:00 am to 7:00 pm from Monday to Friday and 11:00 am to 4:00 pm on Saturday).

About us:

Essai is a leading education consultancy specialising in overseas college counselling, primarily for undergraduate programs.

About the role:

The Junior IT Associate will provide technical and administrative support for the Counseling Programs digital infrastructure.

This role ensures smooth functioning of project websites, employee email systems, and IT coordination across HR, Marketing, and Account Management teams.

The associate will act as a bridge between clients, internal teams, and third-party developers to maintain timely updates, renewals, and troubleshooting.

Responsibilities:

To assist the team in day-to-day IT operations, you shall be expected to:

• Website Creation: Use provided website copies to design, activate, and launch initial project websites.

• Website Maintenance: Update websites as client profiles evolve, including multimedia resources, partnership details, and new content requests.

• Website Administration: Manage updates, notify clients of expiration dates, facilitate payment portal access, and send reminders.

• Third-Party Liaison: Coordinate with external website developers for clients opting for outsourced services.

• Client Interface: Address student and parent queries regarding project websites and troubleshoot issues.

• Employee Onboarding/Offboarding: Set up company email addresses for new employees and deactivate accounts for departing staff.

• Cross-Team Support: Assist HR and Marketing teams with ongoing IT-related projects.

• Account Manager Support: Provide technical assistance for website-related queries raised by account managers.

• Timely Renewals: Ensure proactive coordination with clients for website renewals to avoid service disruptions.

• Promptly available for communications via WhatsApp messages during work hours.

Candidate requirements:

• A completed Bachelors degree with demonstrated aptitude and experience in the technical field.

• Ability to multitask in a time-sensitive fashion.

• Technical proficiency in website management platforms and content management systems.

• Ability to work independently with little to no daily supervision.

• Strong interpersonal skills and willingness to communicate with diverse clients and students.

• Attention to detail for managing renewals, deadlines, and client notifications.

• A suitable candidate will be a self-motivated, persuasive and charismatic individual, able to thrive in a fast-paced environment and work well under the pressure of stringent deadlines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.