Junior IT Coordinator

The Junior IT Coordinator provides day-to-day technical support, coordinates technology projects, maintains accurate IT asset records, and supports internal IT and cybersecurity audits. The role works closely with end users, IT team members, vendors, and business stakeholders to help ensure reliable IT services, timely project delivery, strong asset accountability, and audit readiness. The successful candidate will be organized, customer-service focused, detail oriented, and capable of managing multiple operational and project priorities in a fast-paced environment.

Essential Duties and Responsibilities

IT Support and Service Delivery

· Provide first- and second-level technical support for end users, including onsite and remote assistance.

· Troubleshoot hardware, software, mobile device, connectivity, printing, and peripheral issues.

· Configure, deploy, replace, and recover laptops, desktops, monitors, docking stations, mobile phones, Push-to-Talk (PTT) devices, tablets, printers, and related accessories.

· Coordinate employee onboarding, offboarding, workstation moves, equipment assignments, and access-related requests.

· Support Microsoft 365 applications, Microsoft Teams, Windows devices, conference room technology, printers, and collaboration tools.

· Document, track, prioritize, and resolve service requests in the IT ticketing system; escalate complex issues when required.

· Maintain user guides, support procedures, knowledge articles, and technical documentation.

IT Project Coordination

· Assist with planning and coordinating infrastructure, cybersecurity, end-user technology, and business system projects.

· Maintain project schedules, action-item logs, task assignments, milestones, risks, issues, and implementation documentation.

· Coordinate project meetings, status updates, vendor activities, equipment deliveries, testing, and deployment schedules.

· Prepare concise project status reports and follow up with owners on open actions and deliverables.

· Support technology refreshes, system upgrades, migrations, new-site deployments, and continuous improvement initiatives.

IT Asset Management

· Manage IT assets throughout their lifecycle, including procurement support, receiving, tagging, configuration, assignment, transfer, recovery, storage, replacement, and approved disposal.

· Maintain accurate inventory records for laptops, desktops, monitors, docking stations, cell phones, Push-to-Talk devices, tablets, printers, network equipment, and peripherals.

· Track asset ownership, assigned user, location, serial number, warranty, maintenance status, and replacement schedule.

· Conduct periodic physical inventory audits and reconcile discrepancies between asset records and equipment on hand.

· Coordinate equipment returns during employee transfers and separations and verify that records are promptly updated.

· Prepare inventory, lifecycle, warranty, loss, and exception reports for IT management.

IT Audit and Compliance Support

· Support internal IT audits, operational reviews, control testing, and compliance assessments.

· Gather, organize, validate, and retain requested audit evidence and supporting documentation.

· Maintain audit trackers, evidence repositories, corrective action logs, and remediation status records.

· Assist with reviews of IT assets, user access, equipment assignments, documentation, procedures, and control evidence.

· Coordinate responses and follow-up activities for audit findings, observations, recommendations, and corrective actions.

· Help maintain policies, procedures, standards, forms, and records in an audit-ready condition.

Cybersecurity Audit Support

· Assist with cybersecurity audit preparation, evidence collection, control documentation, and assessment coordination.

· Track vulnerability remediation activities, security findings, assigned owners, due dates, and closure evidence.

· Support periodic access reviews, identity and access management activities, and security compliance reporting.

· Maintain organized records for cybersecurity controls, metrics, exceptions, risk items, and remediation plans.

· Escalate overdue cybersecurity actions, missing evidence, or identified control gaps to the appropriate IT owner.

Vendor, Procurement, and Administrative Coordination

· Assist with technology quotations, purchase requests, order status, deliveries, service appointments, and vendor communications.

· Track software subscriptions, support agreements, warranties, licenses, and renewal dates.

· Maintain purchasing, deployment, warranty, and vendor documentation in accordance with IT procedures.

· Assist with budget tracking, invoice validation, and technology procurement records as assigned.

Required Qualifications

· Associate degree or bachelor’s degree preferred in Information Technology, Computer Science, Cybersecurity, Information Systems, Business Technology, or a related field; an equivalent combination of education, technical training, and experience may be considered.

· Two to four years of experience in IT support, service desk operations, asset management, project coordination, or a related technology role.

· Working knowledge of Windows endpoints, Microsoft 365, common business applications, mobile devices, and computer peripherals.

· Ability to document work accurately, manage competing priorities, and communicate clearly with technical and nontechnical stakeholders.

· Ability to handle company information, equipment, and access-related records responsibly and confidentially.

Preferred Qualifications

· Experience with an IT ticketing platform, asset management system, mobile device management solution, or project tracking tool.

· Basic knowledge of Active Directory or Microsoft Entra ID, endpoint security, networking concepts, and IT service management practices.

· Experience supporting audit evidence collection, inventory reconciliation, compliance tracking, or remediation follow-up.

· CompTIA A+, Network+, Security+, Microsoft Fundamentals, or ITIL Foundation certification.

Core Competencies

· Customer service and end-user support

· Organization and attention to detail

· Project and task coordination

· Asset accountability and record accuracy

· Audit readiness and cybersecurity awareness

· Problem solving and sound escalation judgment

· Professional communication and teamwork

· Time management, follow-through, and continuous improvement

Physical and Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to move and install standard IT equipment and peripherals.

· Occasional travel between office, operational, and field locations may be required.

· Occasional after-hours support may be required for planned implementations, maintenance, or urgent IT operational needs.

Work may be performed in office, equipment room, data center, warehouse, and field environments.

· The employee must occasionally lift and/or move up to 25 pounds

· Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

· While performing the duties of this job, the employee is regularly required to talk or hear

· The employee is frequently required to stand, walk and sit

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person