Junior It Engineer

Junior IT Engineer Plant & Desktop Support

Location Tunikibollaram, Hyderabad Department Information Technology

Experience Fresher to 3 years Employment Full-time

Reports To IT Manager / IT Head Level Junior / Trainee

Role Summary

Provide hands-on first-level IT support for factory and office operations. Maintain desktops, laptops, printers, user accounts, Microsoft

365 services, network connectivity and basic plant IT infrastructure. The role suits a practical, service-oriented candidate who can

troubleshoot routine issues, document work properly and coordinate with internal teams and external vendors.

Key Responsibilities

• Install, configure, maintain and troubleshoot Windows 10/11 desktops, laptops, monitors, printers, scanners and peripherals.
• Resolve first-level hardware, operating-system, driver, application, Microsoft Office and business-software issues.
• Provide on-site and remote support to production, engineering, HR, finance and other office/plant users.
• Set up computers and approved software for new employees; assist with onboarding, access changes and offboarding tasks as
• authorised.
• Troubleshoot LAN, Wi-Fi, internet and TCP/IP connectivity; assist with switches, access points and network cabling checks.
• Coordinate with engineering/technical teams on LAN connectivity for CNC machines and other plant equipment; do not change
• machine or industrial-control configurations without authorisation.
• Support Microsoft 365, Outlook, Teams and OneDrive issues; assist with account access and password resets according to company
• procedures.
• Perform basic endpoint-security checks and ensure approved Windows, application and antivirus updates are applied.
• Log, update and close IT help desk tickets with clear issue descriptions, actions taken, status and resolution notes.
• Maintain accurate inventory of desktops, laptops, monitors, printers, network devices, accessories, software licences and
• warranty/AMC details.
• Coordinate with hardware, software and network vendors; follow up on service calls, repairs and warranty cases.
• Assist with CCTV, biometric and access-control systems when required; escalate specialist issues to the responsible vendor/team.
• Follow IT security, data protection, asset-handling and workplace safety procedures; report suspicious activity promptly.

Required Qualifications

• Diploma, ITI, BCA, B.Sc., B.Tech or B.E. in Computer Science, Information Technology, Computer Applications, Electronics &
• Communication, or a related technical field.
• Freshers with good practical knowledge are welcome; 02 years of desktop, IT or network support experience is suitable.

Required Technical Skills

• Working knowledge of Windows 10/11, desktop/laptop components and common troubleshooting methods.
• Basic LAN, Wi-Fi, TCP/IP, IP addressing, DNS, DHCP, switches and connectivity troubleshooting.
• Familiarity with Microsoft Office/Microsoft 365, email, printers and scanners.
• Basic understanding of antivirus, endpoint security, software updates and safe IT practices.
• Good problem-solving, documentation, communication and user-support skills.

Preferred Skills (Advantage)

• Basic Microsoft 365 administration and Microsoft Entra ID / Active Directory.
• Networking fundamentals or CCNA-level knowledge.
• IT ticketing systems, asset management and software licence tracking.
• Exposure to a manufacturing/plant environment, CNC connectivity, CCTV or biometric/access-control systems.

Candidate Profile

• Willing to provide hands-on support on the plant floor and in office areas.
• Able to prioritise requests, follow instructions, learn quickly and escalate issues beyond assigned access or expertise.
• Professional, dependable and service-oriented, with good follow-up and coordination skills.
• Able to work independently on routine tasks and collaboratively with the IT team, plant departments and vendors.

Key Performance Areas

• Timely response and resolution of user IT incidents and service requests.
• Reliability of end-user devices and basic plant IT connectivity.
• Accurate help desk, asset, software licence and maintenance records.
• Compliance with IT security procedures and authorised change processes.
• Effective coordination and follow-up with departments and external vendors.