Junior IT Help Desk

Join Blossom! We are a U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are committed to developing simpler and more innovative financial services that help credit unions serve their members and attract new ones. We are building the next-generation technology layer for credit unions.

www.blossom.net We’re looking for a IT Help Desk who is eager to learn, grow, and support internal users in a modern, cloud-based environment.

About The Role As a IT Help Desk at Blossom , you will provide first-level technical support to internal teams, helping ensure smooth day-to-day IT operations. This role is ideal for someone at the beginning of their IT career who enjoys troubleshooting, supporting users, and learning from real-world scenarios.

You will work closely with IT, Security, and Operations teams while gaining hands-on experience with devices, access management, and ticketing systems.

Key Responsibilities

• Provide basic IT and help desk support to internal users.
• Assist with troubleshooting macOS and/or Windows issues.
• Support user access management (roles, permissions, MFA).
• Help with device onboarding/offboarding using MDM tools.
• Manage and update tickets using a ticketing system.
• Assist with basic network connectivity issues (Wi-Fi, VPN, DNS).
• Document common issues and solutions.
• Escalate complex cases following defined processes.

Requirements

• Technical studies in IT, Systems, Networking, Computer Science, or related fields (or equivalent hands-on experience).
• 0–2 years of experience in IT support or help desk roles (internships or part-time experience count).
• Basic understanding of macOS and/or Windows troubleshooting.
• Familiarity with device management and identity tools (Kandji, JumpCloud, Jamf, Intune, Okta) is a plus.
• Basic knowledge of access control concepts (roles, permissions, MFA).
• Exposure to ticketing systems (Jira Service Management, Zendesk, Freshservice, etc.).
• Basic networking knowledge (Wi-Fi, VPN, DNS).

Soft Skills

• Strong willingness to learn and grow.
• Good communication and customer-service mindset.
• Organized, proactive, and collaborative.
• English level B2 or higher (required).

Perks

• 100% Remote Work – Work from anywhere.
• Multicultural Environment – Collaborate with a global team.
• Learning & Growth – Hands-on experience and mentorship.
• Career Development – Opportunity to grow into more advanced IT roles.

Apply Now!