Junior IT Helpdesk Engineer

About the role

Provide onsite IT helpdesk support for IMI Singapore office and remote support for PA users in SEAPT, including Malaysia and Australia. The role also covers IT asset management, office IT equipment support, and APAC/Global IT project coordination.

Key responsibilities

• Provide first-line onsite support for IMI Singapore office users and remote support for PA users in Malaysia, Australia, and other SEAPT locations.
• Troubleshoot user devices, Windows, Microsoft 365, printers, basic network connectivity, and standard business applications.
• Manage IT incidents and service requests, ensuring timely resolution and escalation when required.
• Maintain IT assets, including inventory records, deployment, replacement, and disposal coordination.
• Support office IT facilities such as meeting room audio/video systems, printers, scanners, workstations, and peripherals.
• Coordinate with vendors and service providers for equipment maintenance, repair, quotation, and local support matters.
• Assist APAC and Global IT teams with projects, rollouts, cybersecurity initiatives, and other tasks deployed to SEAPT.

Job Requirements

Education & work experience

• Diploma or bachelor's degree in information technology, Computer Science, or a related discipline.
• 1 + years of IT helpdesk, desktop support, or end-user support experience; fresh graduates with strong fundamentals may be considered.

Required IT Skills

• Good knowledge of Windows 10/11, Microsoft Office, Outlook, Teams, OneDrive, and SharePoint.
• Basic knowledge of LAN/WAN (Cisco switch, Router).
• Experience with IT asset management, ticketing systems, or meeting room AV support is preferred.

Soft Skills

• Good customer service mindset, communication skills, problem-solving ability, teamwork, and willingness to learn.
• Motivation and a good team player.