Junior IT Helpdesk Engineer [Renewable Contract]

About the role

Provide onsite IT helpdesk support for IMI Singapore office and remote support for Process Automation (PA) users in SE-Asia Pacific/ Taiwan (SEAPT), including Malaysia and Australia. The role also covers IT asset management, office IT equipment support, and APAC/Global IT project coordination.

Key responsibilities

• Provide first-line onsite support for IMI Singapore office users and remote support for PA users in Malaysia, Australia, and other SEAPT locations.
• Troubleshoot user devices, Windows, Microsoft 365, printers, basic network connectivity, and standard business applications.
• Manage IT incidents and service requests, ensuring timely resolution and escalation when required.
• Maintain IT assets, including inventory records, deployment, replacement, and disposal coordination.
• Support office IT facilities such as meeting room audio/video systems, printers, scanners, workstations, and peripherals.
• Coordinate with vendors and service providers for equipment maintenance, repair, quotation, and local support matters.
• Assist APAC and Global IT teams with projects, rollouts, cybersecurity initiatives, and other tasks deployed to SEAPT.

Job Requirements

Education & work experience

• Diploma or bachelor's degree in information technology, Computer Science, or a related discipline.
• 1 + years of IT helpdesk, desktop support, or end-user support experience; fresh graduates with strong fundamentals may be considered.

Required IT Skills

• Good knowledge of Windows 10/11, Microsoft Office, Outlook, Teams, OneDrive, and SharePoint.
• Basic knowledge of LAN/WAN (Cisco switch, Router).
• Experience with IT asset management, ticketing systems, or meeting room AV support is preferred.

Soft Skills

• Good customer service mindset, communication skills, problem-solving ability, teamwork, and willingness to learn.
• Motivation and a good team player.