Junior IT Officer

Job Role:

The Junior IT Officer assists the IT Team in maintaining the computer network of the company and providing technical support.

Job Responsibilities:

• Provide Level 1 IT support to employees for hardware, software, network, and system-related issues
• Install, configure, maintain, and troubleshoot Windows 10/11 computers and laptops.
• Create, configure, and manage user accounts and permissions in Microsoft 365 / Active Directory
• Troubleshoot LAN, Wi-Fi, printers, VPN, and basic network connectivity issues
• Install and configure business applications, software, drivers, and security updates
• Assist with Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications
• Perform basic troubleshooting of servers, switches, firewalls, access points, and other network equipment
• Assist in maintaining IT inventory, including computers, monitors, printers, network equipment, and peripherals
• Monitor and respond to IT support tickets and user requests
• Escalate complex technical issues to Senior IT Officer or external vendors when necessary
• Assist with backup, antivirus/EDR, endpoint security, and system monitoring
• Assist in implementing and maintaining IT security policies and procedures
• Perform regular preventive maintenance of IT equipment
• Document troubleshooting procedures, system configurations, and IT incidents
• Assist with employee onboarding and offboarding, including account creation, equipment assignment, and access removal
• Support remote users and troubleshoot remote-access/VPN issues
• Maintain confidentiality and security of company information and IT systems

Job Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

• Minimum 2 years of experience in IT support, helpdesk, system administration, or a related role

• Experience with the following is a huge advantage

  • Windows Server
  • Microsoft Entra ID / Azure AD
  • Microsoft Intune
  • IT Monitoring Tools
  • Endpoint security/EDR solutions such as SentinelOne
  • Ticketing/helpdesk systems

• Familiarity with FortiGate or other firewalls

• Familiarity with managed switches and wireless access points

• Basic knowledge of Linux administration, virtualization and backup and disaster-recovery procedures

• Strong troubleshooting and analytical skills

• Good communication and interpersonal skills

• Patient and professional when assisting users

• Can work independently and as part of a team

• Organized and able to prioritize multiple support requests

• Trustworthy and able to handle confidential company information

• Willing to work onsite and provide occasional after-hours support when required