Junior IT Operations Associate

Junior IT Operations Associate   Location: Belo Horizonte, Brasil  | Work Model: Hybrid | Role Type: Full-time   Are you passionate about technology and ready to start your career in IT?

Would you like to develop your skills across Cloud, Microsoft 365, technical support, monitoring, and emerging technologies?

As a Junior IT Operations Associate , you will start your professional career supporting customer technology environments while developing hands-on expertise across technical support, monitoring, cloud technologies (Azure/AWS), Microsoft 365, backup solutions, and IT operations.

This is an entry-level technical role designed for recent graduates who are passionate about technology, eager to learn, and motivated to build a long-term technical career. Through the Academy and on-the-job experience, you will strengthen your technical capabilities while working alongside experienced professionals and supporting customers across different technologies.

Key Responsibilities

• Monitor and support customer IT environments, including cloud, Microsoft 365, infrastructure, monitoring, and backup technologies.
• Handle technical tickets, performing initial troubleshooting, documenting findings, and escalating when needed.
• Support monitoring environments, including basic configurations, dashboards, alerts, reports, and customer onboarding.
• Perform operational health checks and help identify opportunities to improve service stability and customer experience.
• Develop technical skills across Microsoft 365, Azure, AWS, monitoring, automation, AI, and other emerging technologies.

Job Requirements

• Recent graduate in Computer Science, Information Technology, Systems Engineering, Computer Engineering, Networks, Cloud Computing, or a related technology field.
• Basic understanding of IT infrastructure, operating systems, networking, troubleshooting, and/or technical support.
• Academic knowledge, certifications, projects, internships, or practical exposure to technologies such as Microsoft 365, Microsoft Azure, AWS, monitoring tools, backup solutions, or ticketing systems is highly desirable, but professional experience is not required.
• Strong interest in developing a technical career across IT Operations, monitoring, cloud services, Microsoft 365, automation, and AI-enabled technologies.
• English is mandatory; intermediate Spanish is highly desirable to support customers across LATAM.

Soft Skills

• Growth mindset & curiosity: eager to learn, grow, and embrace new technologies.

• Communication & customer focus: strong listening, collaboration, and interpersonal skills.

• Problem-solving: analytical and methodical approach to troubleshooting.

• Accountability & organization: committed, reliable, and results-oriented.

• Adaptability & teamwork:

  comfortable working in dynamic environments and operatio

  nal shifts.

Company description

SoftwareOne and Crayon have joined forces to create a global software and cloud solutions company, powered by AI, with a bold vision for the future. With a presence in more than 70 countries and a diverse team of over 13,000 professionals, we offer exceptional opportunities for our people to grow, make an impact, and help shape the future of technology.

At the heart of our business are our people. We encourage our teams to work across borders, innovate with freedom, and continuously develop their skills through outstanding learning and development programs.

Whether you are passionate about cloud, software, data, AI, or building meaningful customer relationships, you will find a place here to grow and develop. Join us and become part of a purpose-driven culture where your ideas are valued, your development is supported, and your career can unlock global opportunities