Junior IT Service Desk Operator (12 Month Contract)

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

The Junior IT Service Desk Operator is responsible in leveraging your technical abilities to swiftly resolve intricate hardware and software issues, prioritizing user satisfaction. The role requires strong communication skills and an empathetic approach to ensure seamless interactions with users, offering clear explanations and patient support. The service desk manages incidents and requests using IT service management tools, collaborating effectively with cross-functional teams to enhance systems and processes. The role will encompass proactive problem-solving, data analysis, and participation in major projects.

• Customer Service Excellence: Communication, active listening, and empathy skills for providing outstanding user support.

• Technical Aptitude: Understanding of various operating systems, software applications, networking protocols, and hardware components.

• Troubleshooting: Proficient in diagnosing and resolving complex hardware and software issues efficiently.

• IT Service Management (ITSM): Familiarity with ITSM tools and processes, incident and request management, and adherence to SLAs.

• Problem-Solving: Analytical and critical thinking skills to identify root causes and implement effective solutions.

• Documentation and Knowledge Management: Creating and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides.

• Process Improvement: Identifying opportunities to optimize workflows and enhance user experience.

• Collaboration: Ability to work effectively with cross-functional teams, external vendors, and stakeholders.

Experience

• This is an entry level role, demonstrated work experience is advantageous but not essential.

Qualifications

• Bachelor's Degree or Equivalent: A degree in Information Technology, Computer Science, or a related field provides a strong foundation in technical knowledge and problem-solving skills.

• Professional Certification: CompTIA A+, ITIL Foundation, or equivalent certifications demonstrate a solid understanding of IT principles and best practices.

A little on life at Capricorn

At Capricorn, we’re committed to creating an environment where our people can thrive, both professionally and personally. That’s why we’ve built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include:

• A hybrid work model for office-based team members, with flexibility to work both from home and the office.

• 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.

• Two additional days of paid leave to support moments that matter to you.

• Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.

• Learning and development opportunities, including training opportunities and study assistance for eligible team members.

• Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.

Sound like you’d be a good fit?

If you think you are the right person for this role and you believe in a Member first culture, then please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later.

For further information, support with your application and detail on Capricorn, please visit our website at www.capricorn.coop/careers