Junior IT Support Analyst

Junior IT Support Analyst

Location: United States (Remote)

Employment Type: Full-time, W-2

Seniority: Entry Level

Department: Information Technology / Technical Support

About the Role

We are seeking a Junior IT Support Analyst to assist with technical troubleshooting, end-user support, application issues, and day-to-day IT operations.

This entry-level opportunity is suitable for candidates who have developed technical skills through internships, academic projects, IT support training, personal projects, or early professional experience.

The ideal candidate enjoys solving technical problems, helping users, learning new technologies, and ensuring that systems and applications operate smoothly. You will collaborate with technical teams to investigate issues, document solutions, and support reliable IT services.

What You'll Do

• Provide first-level technical support for common hardware, software, application, and system issues.
• Troubleshoot user-reported problems and help identify appropriate solutions.
• Assist with software installation, configuration, updates, and basic system maintenance.
• Support user accounts, access requests, password-related issues, and account troubleshooting.
• Diagnose basic connectivity, network, VPN, and Wi-Fi issues.
• Record incidents, service requests, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex technical issues to the appropriate IT teams.
• Assist with onboarding and offboarding technology tasks, including device and account setup.
• Help maintain IT documentation, knowledge-base articles, and troubleshooting guides.
• Support Microsoft 365 and other commonly used business applications.
• Monitor recurring support issues and help identify opportunities to improve IT services.
• Follow established security procedures, access-control practices, and data-handling policies.
• Collaborate with technical and non-technical stakeholders to provide timely support.

Required Qualifications

• 0–2 years of relevant IT or technical support experience, including internships, training, academic projects, or equivalent practical experience.
• Basic understanding of computers, operating systems, software applications, and IT troubleshooting.
• Ability to investigate technical problems using a logical, step-by-step approach.
• Familiarity with common productivity applications and basic computer configuration.
• Strong problem-solving and analytical skills.
• Good written and verbal communication skills.
• Ability to explain technical issues in clear, user-friendly language.
• Strong attention to detail and willingness to learn.
• Ability to manage support requests and document work accurately.
• Ability to work independently and collaborate effectively in a fully remote environment.

Preferred Qualifications

• Exposure to Windows, macOS, or Linux operating systems.
• Familiarity with Microsoft 365, Outlook, Teams, or similar business applications.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Exposure to IT service-management or ticketing platforms such as ServiceNow, Jira Service Management, or similar tools.
• Familiarity with remote desktop and remote troubleshooting tools.
• Basic knowledge of Active Directory, Microsoft Entra ID, or user-access management.
• Exposure to hardware setup, software deployment, or device management.
• Familiarity with ITIL concepts or structured incident-management processes.
• Experience creating technical documentation or knowledge-base articles.
• Relevant IT certifications, such as CompTIA A+, are beneficial but not required.

Compensation

Recommended Base Salary: $50,000–$65,000 per year

This is a market-based recommendation for an entry-level position, not a confirmed employer pay commitment. The employer must confirm the actual good-faith salary range before publication. Compensation may vary based on skills, qualifications, experience, and applicable location requirements.

Benefits

Benefits will be provided in accordance with the employer's applicable benefits program and eligibility requirements.

Work Arrangement

This is a fully remote position available within the United States, subject to applicable employment, payroll, and hiring requirements in the candidate's state of residence.

Equal Employment Opportunity

We are an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics under applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities as required by law.