Junior IT Support & Systems Analyst (Full-Time)

Job Overview

We are looking for a technically curious Second Line IT Helpdesk Analyst to support our users and business systems while developing skills across web technologies, automation and system integrations. Alongside traditional IT support, a significant part of the role will involve understanding how data moves between our websites and third-party platforms.

You will learn to support and troubleshoot landing pages, web forms, automated workflows, APIs and server-to-server integrations, helping ensure that business and marketing data reaches Salesforce accurately and reliably. The role is ideal for someone who enjoys problem-solving, wants to develop practical coding skills and is interested in learning how modern business systems communicate with each other.

As one half of a two-person IT team, you’ll work closely with your teammate and be a familiar face around the office. Much of the job happens in conversation, whether that’s helping someone at their desk or talking through a problem, so you’ll need to be confident speaking to people face to face every day

Key Responsibilities

• Own escalated IT incidents and service requests through to resolution, keeping users informed and escalating where specialist support is required.
• Provide day-to-day support for Microsoft 365, Windows devices and core business systems.
• Support and maintain WordPress websites, landing pages and web forms, including troubleshooting submission, layout and tracking issues.
• Use HTML, CSS and basic PHP/JavaScript to make controlled website, landing page and email-template changes.
• Use FileZilla/SFTP where required to manage website files and support technical changes.
• Build, maintain and troubleshoot Zapier workflows connecting websites, forms, Google Sheets, email-based data sources, third-party platforms and Salesforce.
• Understand and troubleshoot data flows between systems, including APIs, webhooks and JSON, ensuring information reaches Salesforce accurately.
• Investigate failed integrations or incorrect Salesforce data, identify where the issue occurred and correct or reprocess records where appropriate.
• Support Salesforce data quality and automation, including field mappings, formatting, source data and Contact creation/update processes.
• Assist with server-to-server tracking and third-party integrations, helping test and troubleshoot data being sent between platforms.
• Use basic Python and JavaScript for data transformation, validation and lightweight automation where appropriate.
• Document integrations, field mappings, workflows and troubleshooting steps so they can be supported consistently.
• Provide cover for critical websites, Zapier workflows, integrations and Salesforce data issues when other team members are unavailable.
• Continue to support wider IT systems including Intune, networking, Connex AI, security tooling and user access.

Essential Skills and Experience

• Strong general IT troubleshooting skills and the ability to investigate problems logically rather than follow scripts.
• An interest in web development, automation, APIs and system integrations, with a willingness to develop these skills as a major part of the role.
• Basic practical knowledge of HTML and CSS.
• An understanding of how data moves between systems and an ability to identify where incorrect, missing or malformed data may have originated.
• Confidence working with web-based business applications and learning unfamiliar systems.
• Good attention to detail, particularly when working with data mappings, field values and automated processes.
• Ability to read technical logs or error messages and use them to investigate failures.
• Ability to document technical processes clearly so that other team members can support integrations and workflows.
• Good communication skills and the ability to manage both technical project work and day-to-day support issues.

Desirable Skills and Experience

Experience with several of the following would be useful; you do not need to have worked with every platform.

• Zapier or another workflow/integration platform.
• WordPress and Elementor.
• HTML, CSS and basic PHP.
• Basic JavaScript/Python
• Understanding REST APIs, webhooks and JSON.
• FileZilla, FTP or SFTP.
• Basic understanding of Salesforce administration or another CRM platform.
• Google Sheets and automated spreadsheet-based workflows.
• Website forms and form-to-CRM integrations.
• Server-to-server conversion tracking or digital marketing tracking.
• Basic SQL or database concepts.
• Git/version control.
• Microsoft 365, Intune, Entra ID, Azure and AWS.
• Telephony/contact-centre platforms.

What good performance looks like

Users receive clear updates and reliable resolutions within agreed service levels. Websites, forms, integrations and business systems are supported reliably, data remains accurate, and recurring problems are documented and reduced. Security concerns and issues beyond your remit are escalated promptly with useful diagnostic information.

Why join Knight Knox

• A close-knit team with a calendar of company-paid social events throughout the year
• Comprehensive private medical care (after 1 year) plus free eye tests from day 1 if required days annual leave plus bank holidays, your birthday off and the ability to gain a maximum of 5 additional days for long service
• Weekly fruit box
• Access to the company pension scheme.
• Outstanding performance is recognised and rewarded in various forms throughout the year, such as bonuses and social events.
• Excellent transport links and free, on-site parking
• Training and real support are provided to help you reach your potential

This role is perfect for a graduate/someone at the start of their career who has some documented experience and who is keen to learn in an all-encompassing environment.

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Free flu jabs
• On-site parking
• Private medical insurance
• Transport links

Work Location: In person