Junior IT Support Associate - German speaker

Junior IT Support Associate – German speaker Work location: Budapest, Hungary

Work model: Hybrid

Do you speak German on a high level (C1/C2) and enjoy helping people?

Would you like to start a career in IT — even if you don’t have an IT background yet?

Join our multilingual IT Support team in Budapest and provide high-level customer support for our market leader pharma clients.

Your German skills are the key — and we’ll teach you the technical part with structured training and daily support from experienced colleagues.

We Can Offer

• Paid training & continuous learning: we provide the technical knowledge step-by-step
• Multilingual environment: work with an international team and native speakers
• Hybrid work model and modern, easy-to-reach office
• Competitive salary + cafeteria package
• Wellbeing perks: free sport allowance near the office, All You Can Move Sport Pass (discounted), medical benefits
• Language course reimbursement
• Team culture: supportive colleagues, team events and company events
• Recognition & growth: awards, annual bonus for top performers, annual salary review

Responsibilities

• Be the first point of contact (Level 1 support) for German-speaking end users
• Handle requests via phone, email and ticketing tools
• Solve typical IT issues (password resets, access, basic troubleshooting, guidance)
• Document cases accurately and log tickets with clear notes
• Escalate more complex issues to Level 2 teams when needed
• Own your tickets end-to-end: keep users updated until resolution
• Contribute to high customer satisfaction through friendly, professional communication

We Are Looking For You, If You

• Speak German at a high level (C1/C2) and can communicate confidently
• Have English at least upper-intermediate level
• Enjoy helping others and communicating with different people
• Are open to working in shifts (8-hour shifts, rotating schedule)
• Are reliable, detail-oriented, and comfortable with basic admin/documentation
• Have a High School diploma
• Customer service experience is a plus — IT experience is not required

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