Junior IT Support

ABOUT US

Australian Weighing Equipment or The AWE Group offers Weighing Systems, Packaging Machinery, Bulk Material Handling and Engineering Services driven by a client-service led culture and customized approach from people with innovative practices, technical capabilities and robust systems to make sure that our customers’ welfare and best interests are protected.

For over 40 years, The AWE Group has focused on cementing the company’s reputation which is built on a strong bedrock of trust and confidence from both clients and suppliers.

We have three main locations in Australia: Sydney, Brisbane and Melbourne and a network of committed partners and suppliers from all over the world.

ABOUT THE ROLE

• The position will be based in Manila and will provide support to AWE (Australian Weighing Equipment Pty. Ltd) Head office in Sydney and other branches in Australia, as well as in Philippine ROHQ. The primary focus is to provide technical support in the area of Network administration, VMware virtualization, IP telephony, business application systems, and other software and hardware infrastructure. Will work with the IT Officer based in Manila and report to the IT Manager based in Australia. The main role will ensure that all systems are maintained, reliable, secure and have efficient IT infrastructure for the overall company operation. Also support and address IT related issues, needs and inquiries of both Manila and Australian users.
• Directly reports to the IT Manager
• The position is a full-time position and your normal weekly schedule shall be from Monday to Friday from 06:30AM to 03:00PM (Philippine Time) and 05:30AM to 02:00PM (Philippine Time) during Daylight Saving Time in the Commonwealth of Australia.
• Location: Fully Onsite - Boni Mandaluyong

RESPONSIBILITIES

IT Support

Provide IT support to local and overseas users

Active Directory user management

Troubleshoot and resolve IT-related issues

VMware Virtualization

Experience with VMware vSphere administration, including installing, configuring, and maintaining VMs and ESXi hosts in a clustered environment

Experience with VMware Connection Server and EUC

Server Administration

Experience with Windows, Active Directory, Group Policy, DNS, DHCP

Experience with Microsoft Office and on-premises Exchange 2019

Experience with backup solutions such as Veeam or similar

Knowledge of Ventra IP, PBX and SPAMWALL

Knowledge of Linux Server administration is a plus

Experience with Bitdefender Administration

Networking

Oversees and maintains the operability of network infrastructure

Provides administrative, maintenance and troubleshooting support for network hardware such as routers, switches and other network devices

Diagnoses and resolves network downtime and connectivity issues

Coordinates and liaises with Internet Service Providers regarding internet connectivity issues at the main office

Incident Management

Experience in handling P1 incidents, outages, and other production-impacting issues

Troubleshooting and resolving IT incidents and outages

Reporting, managing, and resolving potential cyber-attack incidents from a system-related perspective

OTHER - IT RELATED DUTIES

Coordinates and liaises with third-party suppliers, service providers, and vendors regarding IT-related equipment, software, services, and hardware repairs

Provides remote IT support and troubleshooting, including printer and peripheral support

Experience with IT ticketing and help desk systems

Develops and maintains IT documentation and Standard Operating Procedures (SOPs)

ESSENTIAL SKILLS

• Bachelor’s Degree in Information Technology or related field
• Minimum of two (2) to three (3) years of experience in the related field is required for this position
• Excellent verbal and written communication skills
• Ability to prioritize and manage multiple support requests
• Strong work ethic, initiative, and troubleshooting skills
• Self-motivated and able to work quickly and efficiently without supervision
• Willingness to learn and develop technical skills
• Ability to work under pressure and meet deadlines
• Able to travel to Australia for 1-3 months at a time, if required