Junior IT Support

Duties and Responsibilities

• Deploy, install, configure, and pull out PCs, laptops, and printers.
• Handle assigned tickets and provide support within agreed SLAs.
• Provide Level 1 (phone/remote) and Level 2 (onsite) technical support.
• Regularly update the status of assigned incidents and service requests.
• Coordinate with the helpdesk for issues beyond assigned scope.
• Assist end-users with standard and specialized software.
• Troubleshoot hardware issues, replace defective parts, and escalate when needed.
• Perform PC/laptop formatting, cloning, and reimaging.
• Configure, test, and troubleshoot basic network connections.
• Conduct routine PC/laptop maintenance (defragmentation, patches, virus updates).
• Escalate urgent or unresolved issues to the helpdesk, team leader, or appropriate authority.
• Perform other related tasks as assigned.

Position Requirements / Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience or internship in a BPO environment is an advantage.
• Strong knowledge of Windows OS and desktop hardware/software troubleshooting.
• Familiarity with basic networking concepts and client-server architecture.
• Proficient in using and troubleshooting ticketing systems.
• Ability to independently troubleshoot and resolve hardware/software issues.
• Experience with desktop infrastructure support and basic network cabling.

Pay: Php14,000.00 - Php15,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• For the processing of your application, kindly provide your Viber number.
• Are you currently residing in or near Taguig City or Makati City?
• Are you amenable to working on shifting schedules?
• How much is your expected salary?
• Do you have experience using ticketing systems such as SDP or ServiceNow (SNOW)? (OJT or internship experience is accepted).

Work Location: In person