Junior IT Support

About MindMaze Therapeutics

MindMaze Therapeutics, a publicly listed, innovative scale-up headquartered in Switzerland, at the forefront of neuro-therapeutics and digital brain health solutions. Operating in a regulated medical device environment, MindMaze Therapeutics is dedicated to developing cutting-edge technology that supports neurological recovery and treatment.

As the company continues to grow and expand its specialized activities, we are looking for a dedicated Junior IT Support to join our Cluj office. You will be the first point of contact for day-to-day IT questions and problems across the company, and you will help keep our core platforms — Google Workspace, Jira, our device fleet and Active Directory — running smoothly.

Part of the people you support sit in Lausanne, Switzerland, so a good share of your work happens remotely: clear written communication and a bit of patience matter as much as technical skills.

Responsibilities

Day-to-day support

• Be the first line of support for hardware, software, access and connectivity issues, in person in Cluj-Napoca and remotely for colleagues in Lausanne,
• Log, triage and resolve tickets,
• Set up new joiners: accounts, devices, access rights and a proper first-day welcome to our tools — and handle leavers cleanly,
• Prepare, image and hand over laptops, monitors, phones and meeting-room equipment; keep the asset inventory accurate.
• Write and maintain short how-to guides so common questions stop coming back.

Google Workspace

• Manage users, groups and org units in the Google Admin console,
• Handle Gmail, Drive and shared drive administration: sharing permissions, storage, delegation and recovery requests,
• Support colleagues with Meet, Calendar and Drive in everyday use, including meeting-room setups.

Jira administration

• Administer Jira day to day: users and groups, project access, boards, workflows and simple automation rules,
• Create and adjust projects, issue types and permission schemes under the guidance of the senior team,
• Help colleagues use Jira well — and keep the configuration tidy as teams grow.

Devices and identity

• Enrol and manage devices through our MDM: policies, compliance, application deployment, updates and remote wipe when needed,
• Perform Active Directory administration: user and group accounts, permissions, group policies and password resets,
• Apply our security basics consistently — MFA, disk encryption, patching and least-privilege access.

What we're looking for

• Familiarity with Google Workspace, and comfort finding your way around an admin console,
• Understanding of Windows and macOS, and of how networks work (IP, DNS, Wi-Fi, VPN),
• Some exposure to Active Directory, MDM or Jira,
• Good written and spoken English: much of your support happens over chat and email with colleagues abroad,
• A service mindset: you explain things without jargon, you follow up, and you do not leave someone stuck,
• Methodical problem-solving — you check the obvious first, document what you tried, and know when to escalate,
• Discretion: you will handle accounts and data that require confidentiality.

Nice to have

• A degree or certification in IT, computer science or a related field (CompTIA A+, ITIL, Google Workspace Administrator or similar),
• Experience with an MDM platform,
• Basic scripting — PowerShell, Bash or Python — to automate repetitive tasks,
• Experience supporting users across multiple sites or countries.