Junior IT Support

At BDO, we’re more than a global network — we are a community united by purpose. Across markets and services, our people work together to solve real problems, create value, and help businesses achieve their goals.

We inspire people to think bigger, reach higher, and deliver impact that lasts. Whether you're building your future or starting your career, you won’t do it alone. Here, your ideas matter, your development matters, and you matter.

At BDO, we shape what matters — for our clients, for our people, and for the world around us.

Summary of Role

As an IT Analyst, you will be responsible to assist in the implementation and maintenance of IT Support processes, handle routine service requests and incidents, participate in documentation, knowledge base creation and collaborate with other IT teams for issue resolution.

What you’ll be doing

• Provide support and management of incidents and service requests according to established IT Support processes.
• Ensure accurate recording of clients and incidents' details and troubleshooting progress.
• Resolve incidents and service requests, sometimes using automated or standardized and documented resolution processes.
• Escalate incidents and service requests to higher support levels or specialist support teams in accordance with established IT Support processes.
• Identify potential issues and act on these in accordance with the established IT Support processes.
• Serve as an escalation point for incidents and service requests raised as an application champion for an assigned suite of line of business services.
• Maintain a high degree of customer service for all support queries, take ownership of user problems, and be proactive when dealing with user issues.
• Adhere to GDPR (General Data Protection Regulation) and Data Protection Act
• Ensure project reports and SLA& KPI (Key Performance Indicators) are updated.
• Adhere to all Risk & Compliance procedures in line with company and the client's expectations.
• Involve in Incident Management, coordinating responses to incident reports, minimizing negative impacts and restoring service as quickly as possible.

Qualification and Experience

• Higher School Certificate (Computer science at A-Level)
• 1-2 years of experience in IT Support
• Professional certifications in IT would be an advantage.

What you’ll bring

Skills

• Good IT troubleshooting skills
• Customer Focused and Quality Oriented
• Good organization and planning skills
• Effectively demonstrates teamwork, problem solving, demonstrate the ability to quickly acquire knowledge in the support of applications and services
• Good communication (Written and Verbal) and Knowledge of Telephony System
• Conversant with Office 365 and Azure.
• Good analytical and strong problem-solving skills
• Good time management skills
• Eagerness to learn new technologies, keeping up to date with industry trends.
• Ability to prioritize task
• Ability to manage time effectively

What we’ll offer you

We don’t offer positions — we build careers. At BDO Solutions, you’ll benefit from a holistic employee experience designed to support your growth, wellbeing, and long-term success:

• Structured learning & development pathways
• Professional training and career development programmes
• Sponsored professional qualifications
• Future-ready skills development (AI, digital, ESG, HR tech, transformation)
• Microsoft-certified courses and digital skills training
• Global and international exposure opportunities
• A well-defined, structured career progression framework
• Competitive compensation and comprehensive welfare benefits
• Work–life balance with agile and flexible working options
• Lifelong learning culture and continuous development
• An inclusive, equal opportunity workplace

We invest in your potential — because your growth shapes our future.

Why BDO?

At BDO, our greatest strength is our people. We cultivate an environment where everyone is seen, valued, supported, and empowered to grow.

Our culture is guided by three core commitments:

1. Building a Thriving Global Team: A team united by shared values and purpose.

2. Doing the Right Thing: Integrity, trust, and accountability in everything we do.

3. Focusing on Tomorrow: Developing skills, embracing innovation, and shaping a future we can be proud of.

Here, we recognise performance, reward contributions, and give our people the freedom to work in ways that bring out their best. This is why BDO is a place where people thrive and careers flourish — today and tomorrow.

If you're ready to grow, thrive, and shape what matters — we’d love to meet you.

Apply now or share with someone who might be a great fit!

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