Junior IT Support

Position Overview:

We are currently seeking a talented IT Support to join our team. The ideal candidate will play a crucial role in providing technical assistance and support to our retail business, ensuring smooth and efficient operation of our IT systems and infrastructure.

Responsibilities:

• Provide technical support and troubleshooting assistance to office and retail outlets for hardware, software and network-related issues.
• Install, configure and maintain hardware and software components, including point-of-sale (POS) systems, printers, scanners, and other retail technology.
• Collaborate with vendors and internal teams to resolve technical issues and escalate complex problems as needed.
• Conduct routine maintenance tasks, such as system updates, backups and security patches.
• Assist in the setup and configuration of new IT equipment and systems for retail stores.
• Document and maintain accurate records of IT assets, configurations and support activities.
• Provide training and guidance to office and retail staff on the use of IT systems and applications.
• Setup and maintenance to CCTV installed in company and retail outlets

Requirements:

• Bachelor's degree in Information Technology, Computer Science or related field preferred.
• Previous experience in IT support or a similar role, preferably in a retail environment.
• Able to setup CCTV in retail outlets.
• Proficiency in troubleshooting hardware, software and network issues.
• Familiarity with POS systems and retail technology solutions.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused mindset with a passion for delivering exceptional support services.
• Possess own vehicle.