Junior IT Support Coordinator

Description

Main Duties:

Project IT coordination and governance

• Provide practical IT support across all projects locations.
• Act as the Project Managers’ focal point for requirements, priorities and readiness.
• Follow Group IT standards, approved access rights and change procedures; refer architecture, privileged administration and security decisions to Group IT.

Laptop preparation and user support

• Prepare, reformat and image laptops using approved builds and secure data handling.
• Install and test operating systems, drivers, project software and Microsoft 365; coordinate account setup, endpoint protection, encryption and updates with Group IT.
• Record configurations and complete handover checks.
• Provide Level 1 support for hardware, software, accounts and peripherals, remotely and on site.
• Log, prioritise and track tickets; escalate Level 2/3 issues with diagnostic information to Group IT or approved providers and follow through to closure.

SharePoint and collaboration tools

• Standardise and maintain project SharePoint structures, libraries, metadata, templates, versioning and archiving under approved rules.
• Apply only authorised permissions and sharing settings, with owner approval; support Teams and OneDrive use, synchronisation and user guidance.
• Coordinate retention and project closure with document owners and Group IT.

Mobilisation and demobilisation

• Coordinate onboarding and offboarding checklists with PMs, HR and Group IT.
• Arrange equipment and approved access before mobilisation; obtain signed issue and return records.
• Recover devices and accessories, coordinate timely access revocation and data handover, and arrange approved wiping, redeployment or disposal.

Assets and project purchasing

• Maintain traceable inventories of devices, serial numbers, asset tags, users, locations and project allocation; track licences, warranties, maintenance, repairs and stock.
• Reconcile movements and flag missing equipment or upcoming renewals.
• Process project IT requisitions; clarify specifications with Group IT, obtain quotations, route budget and technical approvals, coordinate orders with Procurement, and track delivery, receipt and invoice discrepancies. Monitor commitments and costs by project within delegated authority.

Site connectivity and local suppliers

• Coordinate internet, network, Wi-Fi, printers and meeting-room equipment with approved local providers.
• Support surveys, installation, basic setup and acceptance tests; document connections and escalate faults.
• Obtain Group IT approval for network or security changes and monitor supplier delivery and service quality.

Security and service improvement

• Apply approved MFA, confidentiality, least-privilege and data-protection procedures.
• Check backup status and support restore tests under Group IT direction; escalate failures.
• Report suspected cyber incidents promptly, preserve evidence and follow the incident process.
• Never bypass controls or use unapproved tools.
• Maintain SOPs, checklists, ticket and supplier records.
• Report agreed KPIs to Operations and Group IT: readiness, open and ageing tickets, resolution times, asset reconciliation, costs and supplier issues.
• Identify recurring problems and practical improvements.

Requirements

Education:
Diploma or certificate in Information Technology, Computer Science or a related field, or equivalent practical training and demonstrable skills.

0–3 years of relevant experience; motivated graduates with practical IT projects or internships are welcome.

Knowledge:
Practical IT foundations

Basic Windows installation, imaging, troubleshooting, hardware and peripheral support; working familiarity with Microsoft 365, SharePoint, Teams and OneDrive.

Basic understanding of IP addressing, DHCP, DNS, Wi-Fi and connectivity checks, with guidance for complex issues.

Coordination and security awareness

Able to maintain accurate asset registers, tickets, purchase trackers and Excel reports.

Understand access approvals, MFA, endpoint protection, backups, confidential information and escalation procedures.

Willing to learn Group IT standards and project workflows.

Personal qualities and languages
Resourceful, curious and technically enthusiastic, with a hands-on approach and willingness to learn.

Organised, service-minded and reliable; able to prioritise, explain issues clearly and recognise when to escalate.

Working English is required; Bahasa Indonesia is an advantage.

Comfortable coordinating users and vendors across sites.