Systemantech

Duties and Responsibilities
<ul>
<li>Deploy, install, configure, and pull out PCs, laptops, and printers.</li>
<li>Handle assigned tickets and provide support within agreed SLAs.</li>
<li>Provide Level 1 (phone/remote) and Level 2 (onsite) technical support.</li>
<li>Regularly update the status of assigned incidents and service requests.</li>
<li>Coordinate with the helpdesk for issues beyond assigned scope.</li>
<li>Assist end-users with standard and specialized software.</li>
<li>Troubleshoot hardware issues, replace defective parts, and escalate when needed.</li>
<li>Perform PC/laptop formatting, cloning, and reimaging.</li>
<li>Configure, test, and troubleshoot basic network connections.</li>
<li>Conduct routine PC/laptop maintenance (defragmentation, patches, virus updates).</li>
<li>Escalate urgent or unresolved issues to the helpdesk, team leader, or appropriate authority.</li>
<li>Perform other related tasks as assigned.</li>
</ul>
Position Requirements / Qualifications
<ul>
<li>Bachelor’s degree in Information Technology, Computer Science, or a related field.</li>
<li>Experience or internship in a BPO environment is an advantage.</li>
<li>Strong knowledge of Windows OS and desktop hardware/software troubleshooting.</li>
<li>Familiarity with basic networking concepts and client-server architecture.</li>
<li>Proficient in using and troubleshooting ticketing systems.</li>
<li>Ability to independently troubleshoot and resolve hardware/software issues.</li>
<li>Experience with desktop infrastructure support and basic network cabling.</li>
</ul>
Pay: Php16,000.00 per month
Benefits:
<ul>
<li>Additional leave</li>
<li>Company Christmas gift</li>
<li>Company events</li>
<li>Opportunities for promotion</li>
</ul>
Application Question(s):
<ul>
<li>For the processing of your application, kindly provide your Viber number.</li>
<li>How long is your estimated travel time to Sutherland Global Services, Provincial Capitol Complex Cadlan, IT Park, Pili, 4418 Camarines Sur?</li>
<li>Are you amenable to working on shifting schedules?</li>
<li>How much is your expected salary?</li>
<li>Do you have experience using ticketing systems such as SDP or ServiceNow (SNOW)? (OJT or internship experience is accepted).</li>
</ul>
Work Location: In person

Junior IT Support Engineer (Open for Fresh Graduates)

Junior IT Support Engineer (Open for Fresh Graduates)

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