Junior IT Support (Freelance)

Profile is looking for a Junior IT Support Technician to join a company in the pharmaceutical sector. The engagement will be with Profile Software Services on a freelance basis.

We believe enthusiasm drives change, and we want to help build a better future through technology. To achieve this, we don’t need heroes or exceptional talents, but committed, motivated people who are eager to work as a team and grow within the shared project we are building together.

Responsibilities

Provide first-level (L1) technical support to office and warehouse users. Diagnose and resolve issues involving hardware, software, operating systems and company devices. Prepare, configure, install and maintain laptops and desktop computers. Support and maintain warehouse devices, including PDAs, scanners and printers. Manage user incidents and requests, ensuring clear communication and appropriate follow-up. Collaborate with other IT teams to escalate and resolve complex issues. Participate in preventive and corrective maintenance of IT equipment. Support international users and collaborate with IT operations in other countries.

Requirements Vocational qualification, university degree or equivalent in IT, Systems, Networks or a related field. Junior profile with approximately one year of experience in IT support, an internship or similar experience. Knowledge of computer hardware and desktop support, including the installation, configuration and maintenance of equipment and operating systems. Basic knowledge of networking and connectivity. Ability to diagnose and resolve hardware and software issues. Good communication skills and a user-focused approach.

Languages Native Italian. Intermediate to good English. Spanish is desirable but not essential.

Desirable skills and experience Previous experience in logistics or warehouse environments. Familiarity with devices such as PDAs, barcode scanners and thermal printers. Knowledge of Windows, macOS and Linux. Previous experience in Helpdesk or IT Support roles. A proactive attitude, a willingness to learn and an interest in developing a career in technology.

If you’re keen to grow professionally and work in a positive environment that is comfortable, productive and—why not?—fun, we offer a range of benefits to help you make your decision. Get in touch, and we’ll tell you more!

Benefits and other employment conditions will be discussed during the recruitment process. Find out more about Profile on our website: www.profile.es

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