Junior IT Support Officer

• 8+12+12 month contract
• Baseline Security Clearance required
• Melbourne City Address - Onsite

Our client, a statutory authority for funding health and medical research, require the services of a Junior IT Support Officer.

Duties of the Junior IT Support Officer

• Active monitoring of the IT Service Desk system queues;
• Respond to all level 1 requests & incidents (including Executive User support), received through multiple channels (phone, chat, email, walk-ups, IT Service Desk system etc);
• Create &/or update tickets within the IT Service Desk system;
• Perform asset management activities including asset tagging, coordinating warranty repairs & hardware disposals & updating the asset management system;
• Provide coordination & administrative support to more senior technical personnel to resolve Level 2+ incidents, problems & requests;
• Document Standard Operating Procedures, Knowledge base articles, how-tos, user guides etc;
• Provide audio/video & other technical support for external & internal meetings such as Committee meetings, all staff meetings & other meetings to support Executive such as RAO conferences.

Skills and Experience Required

• Minimum equivalent of 1 year of full-time experience in an IT Service Desk, IT Customer Support agent or similar role;
• Minimum 1 year experience using ServiceNow to report & update incidents & problems;
• Medium-level proficiency with Microsoft corporate applications: Word, Excel, Powerpoint, One Drive, Teams, Sharepoint;
• Demonstrable ability to troubleshoot level 1 Internet, typical corporate applications (M365, Adobe etc) & other connectivity issues;
• Deeply customer-centric & a self-starter;
• Strong interpersonal skills, great listener, with excellent verbal & written communication skills;
• Ability to prioritise & complete tasks with minimal supervision as well as work well in teams;
• A degree or formal qualification in IT (desired);
• ITIL 4-certified (desired);
• ServiceNow configuration & /or reporting experience (desired).

How to Apply 
For a copy of the full job description, including the application instructions, please get in touch with Ben at Recruitment Hive by clicking the Quick Apply button. Alternatively you can reach Ben on (02) 6299 1006 6299 1006) to discuss further.

Please note that applications close on Wednesday the 2nd of September 2026 at 11am.

Recruitment Hive welcome late applications to be considered for future opportunities.

Job ID: BC678139

We Value Diversity
The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.