Junior IT Technician

About the role

We are looking for a hands-on and service-oriented Junior IT Technician to support day-to-day operations. This role is ideal for someone with practical experience in hardware and software support, user troubleshooting, and IT infrastructure maintenance.

Key responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Set up, install, and configure hardware and software.
• Maintain and troubleshoot basic networking equipment (e.g., routers, switches).
• Respond to and resolve support tickets in a timely manner.
• Help implement software updates, antivirus scans, and routine system checks.
• Escalate complex issues to senior IT personnel or project manager when required.
• Ensure compliance with internal policies and security standards.

About you

• Polytechnic Diploma in Information Technology, Computer Science, Software Engineering, Electronic Engineering or related field.
• Knowledge in library and RFID system is an advantage.
• This position works closely with HQ - Shanghai, China team, thus being able to communicate in Chinese is essential to facilitate communications across the team.
• Basic understanding of Windows operating systems and Microsoft Office 365.
• Familiar with basic networking concepts.
• Good communication and customer service skills.
• Strong attention to detail and ability to follow instructions.
• Willingness to learn and grow in a fast-paced environment.
• Willingness to work as a team.
• Willingness to travel.

Benefits

• Annual leave, medical leave, and statutory benefits
• Medical reimbursement or insurance (if applicable)
• Training and development support
• Friendly and collaborative work culture

About us

We are a Singapore-based company in library automation with head office in Shanghai, China. Our team plays a critical role in installation and implementation of systems at project sites to support client's daily operations.