Junior IT Technician

Main duties and responsibilities:

• Provide support to the Head of IT.
• First line responsibility for hardware and software on School network with outside Contractor support as necessary.
• Ensure adequate systems are functioning to provide up-to-date anti-virus protection and daily backup for servers.
• Comprehensive support in all aspects of School-based IT to staff, students and visitors.
• First line responsibility for network infrastructure (i.e. cabling).
• In conjunction with the Head of IT, ensure systems are in place to make sure that security and movements of the School's IT assets are adequately controlled.
• Maintain adequate stocks of IT consumables
• Keep up-to-date IT records as required by the Head of IT.
• To setup, diagnose and resolve, if possible, audio-visual equipment faults including interactive white boards and projection systems/display screens.
• To setup or relocate desktop computers, printers, AV and related equipment
• To install Windows operating systems, software and updates
• To install application software
• To install new peripherals and device drivers
• Education is an ever-changing service, and all staff are expected to participate constructively in School activities and to adopt a flexible approach to their work. This job description will be reviewed annually during the appraisal process and may be updated to reflect the requirements of the role following discussions with the job holder.
• Work within training and authorised access; obtain supervision for unfamiliar tasks or infrastructure changes.
• Record support requests, actions and user updates; escalate unresolved faults.
• Complete an agreed development plan.
• If required, provide assistance to Merchant Taylors’ Prep School in line with above-mentioned duties.