Junior Key Account Manager

About the role

Reporting to the Business Development Manager, the Junior Key Account Manager (Junior KAM) is responsible for supporting the management, development, and retention of existing key customer accounts across Asia, while also providing support to the Business Development Manager in developing new business opportunities in the region. The primary focus of the role is to maintain and strengthen existing customer relationships, ensure high levels of customer satisfaction, identify opportunities for account growth, and support the delivery of profitable business in line with the company's commercial strategy. The Junior KAM also contributes to business development activities across Asia, including Southeast Asia and APAC, by supporting market research, prospect identification, tenders, proposals, customer presentations, and the development of new customer opportunities.

Key responsibilities

• Manage and support the day-to-day commercial relationship with assigned key customers, ensuring a high level of customer satisfaction and service quality
• Act as a key point of contact for customers and coordinate internally to ensure customer requirements are addressed effectively and in a timely manner
• Support the Business Development Manager in maintaining and developing strategic customer relationships across Asia
• Monitor existing customer accounts and identify opportunities to retain, grow, and improve the profitability of existing business
• Assist in reviewing customer requirements, service performance, operational processes, and commercial arrangements
• Identify operational inefficiencies, additional manual or unpaid work processes, and opportunities to improve customer workflows and commercial conditions
• Support discussions and negotiations with customers to develop appropriate and commercially sustainable solutions
• Conduct market and competitor research to identify potential markets, customers, partners, and business opportunities
• Support the Business Development Manager in conducting market research and contributing to the development and review of the annual business development strategy for the Asia region
• Support the preparation of presentations and proposals for potential customers, strategic opportunities, and tenders

About you

• University degree or equivalent higher education
• Previous experience in healthcare, insurance, key account management, sales, customer service, or claims administration
• Native, bilingual or High Advanced English
• Native or bilingual in Thai/local language
• Computer literate
• Strong verbal and written communication skills, with an empathic approach, active listening and strong attention to details
• Ability to understand customer requirements and demonstrate a commercially minded approach
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Strong project management and teamwork skills