Junior Manager 5C

Mandatory to have- Fluent French language skills – Customer language Job Description

• Ability to take ownership for standardization, automation
• Ability to drive technical issues towards resolution
• Understands and complies to controls in own area
• Excellent interpersonal and communication skills
• Responds positively to direction and shows energy in delivering what is expected within own area of work
• Ability to effectively prioritize and deliver on promises
• Proactive, solution-focused mind-set and positive “can do” attitude
• Entrepreneurial attitude to drive issues towards resolution
• Ability to work in often pressurized environment
• Receptive to feedback and is willing to learn from mistakes
• Active team player
• Deliver process related trainings for newcomers
• Train the Team on new / changed process steps
• Initiate and coordinate assessments in the team to ensure the knowledge is cascaded and conduct frequent refresher training to bridge the gaps
• Take proactive steps to standardize the process across markets and co-ordinate process change planning and implementation
• Work closely with Team Leader and Governance team in communicating the change Ensure the process documentations are in place and keep a track on the updates and ensure the updates are also documented in Desk Top Procedures
• Support operations by changing the priorities of incidents raised. Change the priorities as per request from team, monitor and communicate the issues and its impact on operations
• Support CARM (Sarbanes Oxley) / GAR audits
• Ownership of GL reconciliations
• Acting as a role model
• Support Team Leader and Manager (taking part in project, reporting and analysis)
• Lead customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)
• Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers
• Monitor interfaces, resolve all interface and EDI related issues
• Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions)
• Maintain relationship with STC Customer Facing Team
• Support other STC processing activities (customer data, order entry, billing, clearing, price and delivery credit note creation, customer spend, rebate processing)
• Execute Anti-Money Laundering and OFAC checks as appropriate
• Reporting (daily, weekly and monthly reports)
• Any other tasks requested by line manager
• Timely credit blocked order release according to market needs and 3PL order transfer timelines.
• Timely direct debit and outgoing payment runs according to market needs SLAs
• No hidden operational risks and issues
• No control failures
• Standardization and automation targets Essential
• Deep knowledge of Accounts Receivable process and controls
• Accounts Receivable working experience
• Deep SAP knowledge
• Strong PC literacy, excellent Excel skills
• Excellent interpersonal and communication skills
• High accuracy