Junior Network Support Engineer

About the role

E.C. Fix Technology Limited is seeking a Junior Network Support Engineer to join our Networks & Systems Administration team. This is a full-time position based in Kowloon Bay, Kwun Tong District. In this role, you will provide essential technical support and maintenance for our network infrastructure, assisting in ensuring the smooth operation of our IT systems and helping to resolve network-related issues for our organisation and clients. This position offers an excellent opportunity to develop your technical expertise in a professional environment whilst contributing directly to the stability and performance of critical network systems.

Key responsibilities

• Monitor and maintain network infrastructure, including routers, switches, firewalls and other networking equipment
• Provide technical support to end-users experiencing network connectivity or system-related issues
• Assist in the installation, configuration and troubleshooting of network devices and systems
• Document network configurations, changes and incidents in a clear and organised manner
• Perform routine network maintenance tasks and updates under supervision
• Support the implementation of network security policies and best practices
• Respond to network alerts and tickets, diagnosing and resolving issues in a timely manner
• Collaborate with senior network engineers to design and implement network improvements
• Assist in network capacity planning and performance optimisation
• Provide on-call support as required by the business

What we're looking for

• CompTIA Network+ certification or equivalent networking qualification (or willingness to obtain within the first year)
• Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and routing protocols
• Experience with network monitoring and management tools
• Familiarity with Windows and/or Linux operating systems
• Understanding of network security principles and best practices
• Excellent problem-solving skills and attention to detail
• Strong communication abilities, both written and verbal
• Ability to work effectively within a team and follow instructions from senior staff
• Willingness to learn and develop technical knowledge continuously
• Preferred: Experience with Cisco networking equipment or cloud-based network solutions
• Preferred: Knowledge of network virtualisation technologies

About us

E.C. Fix Technology Limited is a professional IT solutions provider committed to delivering high-quality networking and systems administration services. We specialise in designing, implementing and maintaining robust network infrastructure for businesses across diverse sectors. Our team is dedicated to providing reliable, secure and efficient IT solutions that enable our clients to focus on their core business objectives. We pride ourselves on our technical excellence, customer-centric approach and commitment to innovation in the technology sector.

What we offer

We offer a competitive salary package and a supportive working environment where you can develop your technical skills and progress your career in IT. As a full-time employee, you will have access to ongoing professional development opportunities, including support for industry certifications and training programmes. We foster a collaborative culture where team members are valued and their contributions are recognised. We also offer flexible working arrangements where feasible, and we are committed to maintaining a healthy work-life balance for all our staff. Additionally, we provide a range of employee benefits designed to support your wellbeing and career growth within the organisation.

Apply now

If you are an enthusiastic professional looking to launch or develop your career in network support and administration, we would like to hear from you. Please submit your CV, a cover letter detailing your relevant experience and a completed application form to apply for this exciting opportunity with E.C. Fix Technology Limited.