Junior Operation Engineer

• Maintain the Garment IO system in factories, support onboarding, train factory teams, and respond to day-to-day inquiries.
• Manage and resolve operational and technical issues promptly, escalating when necessary.
• Analyze and document new-factory requirements and map manufacturing processes before deployment.
• Conduct regular factory visits for consultancy, system support, and training.
• Maintain clear, prompt, and accurate communication with factory stakeholders and internal teams.
• Monitor customer satisfaction, system adoption, account health, and ongoing customer success.
• Gather customer feedback, identify improvement opportunities, prepare accurate reports, and follow up on outstanding actions.

Requirements

• Bachelor’s degree in Industrial, Production, Mechanical, or Mechatronics Engineering, or a related field.

• 0–2 years of relevant experience; fresh graduates may be considered.

• Strong analytical, organizational, and problem-solving skills.

• Clear communication skills and the ability to train and support factory users.

• Basic understanding of manufacturing processes, ERP, MES, AI tools, or similar systems is an advantage.

• Customer-focused, adaptable, and willing to learn.

• Good command of English; Arabic is an advantage.

• Willing and able to travel frequently to factories within Egypt.

Benefits

• Social insurance
• Medical insurance
• Transportation allowance