Junior Operation Executive (Contract)

Position Overview

This is a contract role and subject to permanent conversion

We are seeking a motivated and detail-oriented Junior Operations Executive to support our daily order fulfilment and operational processes. This position is suitable for fresh graduates who are eager to learn, take ownership of their responsibilities and develop a career in the FMCG and consumer goods industry.

The successful candidate should be organised, responsive and comfortable coordinating with internal departments, customers and the warehouse.

Key Responsibilities

1. Order Processing

• Receive and process customer orders accurately and promptly.
• Verify product codes, quantities, pricing, delivery requirements and other order details.
• Create and update sales orders in the company’s ERP system.
• Coordinate with the sales, and warehouse teams to ensure orders are processed and delivered on time.
• Monitor outstanding orders and follow up on any delays or discrepancies.
• Maintain complete and accurate order-processing records.

2. Return-to-Vendor/Customer Returns (RTV)

• Extract RTV information and supporting documents from customers’ portals.
• Review the RTV details and submit them internally for approval.
• Coordinate with the warehouse and relevant parties regarding the collection or receipt of returned products.
• Create Sales Return Orders (SROs) accurately in the system.
• Verify returned quantities and supporting documents against the approved RTV.
• Prepare and issue credit notes upon completion of the necessary verification and approval.
• Maintain proper RTV records and follow up on outstanding cases until closure.
• Highlight discrepancies or unusual return claims to the relevant manager promptly.

3. Samples and Testers

• Process samples and tester requests received from the sales and marketing teams.
• Check stock availability and obtain the necessary approvals.
• Create the relevant system documents and coordinate with the warehouse for preparation and delivery.
• Maintain accurate records of samples and testers issued.
• Follow up to ensure requests are completed within the required timeline.

4. General Operational Support

• Maintain proper documentation and filing for all assigned operational activities.
• Prepare operational reports and status updates when required.
• Assist with stock reconciliation, returns, delivery matters and other operational activities.
• Coordinate closely with the warehouse, sales, marketing and finance teams.
• Support urgent business requirements and undertake other duties assigned by the manager.

Requirements

• Diploma or Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Logistics or a related discipline.
• Fresh graduates are encouraged to apply.
• Basic proficiency in Microsoft Excel, Word and Outlook.
• Experience with ERP systems or customer portals would be an advantage, but training will be provided.
• Good written and verbal communication skills in English and Bahasa Malaysia.
• Strong attention to detail and ability to process documents accurately.
• Able to organise priorities and complete tasks within deadlines.
• Responsible, responsive and willing to take ownership of assigned work.

Personal Attributes

• Passionate about learning and developing new skills.
• Positive, proactive and willing to accept new challenges.
• Able to work independently while collaborating effectively with different departments.
• Willing to put in additional effort during urgent or peak operational periods.
• Flexible to provide occasional support outside normal office hours or on weekends when required by business operations, subject to the company’s policies and applicable employment requirements.
• Comfortable working in a fast-paced FMCG environment.
• Demonstrates integrity, reliability and a strong sense of responsibility.

What We Offer

• Hands-on exposure to FMCG order fulfilment, customer returns and warehouse coordination.
• Training on the company’s ERP system and customer portals.
• Opportunities to work with different departments and understand the complete supply-chain process.
• Career development opportunities based on performance, capability and business needs.

Competencies (Personal & Attitudinal Skills)

·      Proactive, resourceful, and able to work independently.

·      Positive “can-do” attitude with willingness to learn and take initiative.

·      Good interpersonal and communication skills; able to collaborate with different stakeholders.

·      Detail-oriented, adaptable, and creative problem-solver.

Benefits: