Junior Operations Associate

Remote | Entry Level | Fresh Graduates Welcome

Looking for somewhere to start your career, not just your first job?

At Fayyaz Travels, we’re looking for ambitious people at the beginning of their careers who want to learn, grow, and understand how an international travel business really works.

You’ll start by getting close to the most important part of our business: our customers.

You’ll speak to people planning holidays, family trips and important journeys, help them with their questions, follow up when they need support and make sure they feel comfortable and looked after throughout their experience with us.

So if you’re someone who genuinely likes talking to people, enjoys building relationships and gets satisfaction from helping someone have a great experience, you’ll probably enjoy this role.

From there, you’ll start learning the wider business.

As you develop, you may spend time supporting different functions every few months, giving you exposure to areas such as customer experience, operations, sales support, quality and audit, ticketing, corporate travel and visa services.

The aim is to help you build a broad foundation, understand where your strengths lie and develop towards the areas where you can make the biggest impact.

What you’ll be doing

You’ll be hands-on from the beginning.

You’ll:

• Speak with customers over the phone, chat and email, making sure they feel welcomed, heard and supported

• Build relationships with customers and understand what they need rather than simply responding to a query

• Follow up on enquiries and check in with customers throughout their journey with us

• Carry out customer health checks to make sure people are receiving the right level of service and nothing is being missed

• Support incoming enquiries and help connect customers with the right consultant

• Assist consultants and other teams with day-to-day operational work

• Carry out quality checks and audits to help us maintain our service standards

• Keep customer and operational information accurate and up to date

• Learn rates, reservations, booking processes, ticketing and other areas of travel operations as you progress

• Get involved with different teams and projects as your experience grows

Who we’re looking for

You don’t need previous travel experience. We can teach you the travel side.

What’s harder to teach is genuine curiosity about people, a willingness to help and the drive to keep learning.

You might be a fresh graduate looking for the right place to start, or have some early experience in customer service, BPO, hospitality, sales, administration, or operations.

You’ll probably be a good fit if you:

• Enjoy talking to people and naturally build good relationships

• Can make customers feel comfortable, even when they’re unsure, frustrated or need something explained

• Communicate confidently and professionally in English

• Listen properly and ask good questions before jumping to an answer

• Take ownership and follow things through

• Pay attention to detail and notice when something doesn’t look right

• Are comfortable learning new technology and systems

• Take feedback well and genuinely want to improve

• Can adapt as your responsibilities change

• Are curious about how different parts of a business work

• Are serious about building a career and prepared to put the work into developing one

Why Fayyaz Travels?

Build international experience.

You’ll be part of a Singapore-based travel company, working with customers and colleagues across different markets.

Learn more than one job.

As you develop, you may move between different areas of the business, helping you build broader experience and discover where your strengths lie.

Learn the travel industry from the inside.

You’ll develop practical knowledge of customers, operations, bookings and the processes behind creating a good travel experience.

Take responsibility early.

You’ll work with real customers and real situations from the beginning, with training and support as you develop.

Build skills that can take you further.

Communication, relationship-building, commercial awareness, problem-solving, customer experience and operations will all form part of your development.

Where could this take you?

There isn’t one fixed route.

You might discover you’re brilliant at building customer relationships. You might develop an eye for quality and operations. You could become interested in sales, ticketing, corporate travel, visas, or another part of the business.

We want to give you the exposure to find out.

If you’re looking for a role where you can sit quietly in the background and complete the same tasks every day, this probably won’t be for you.

But if you enjoy people, want to learn, like taking responsibility, and are serious about building a career in travel, we’d love to hear from you.

Apply to join Fayyaz Travels and tell us a little about yourself and why you think you’d be a good fit.