Junior Operations Officer

About the role

This role involves managing branch operations, client inquiries, and staff supervision across multiple functions including aesthetics, reception, nursing, and nail services. You will be responsible for optimizing appointment schedules, handling client concerns, leading and supporting diverse branch teams, and driving sales performance while ensuring smooth operational continuity.

Key responsibilities

• Handle and respond to client inquiries and bookings through Facebook and other communication channels
• Manage daily booking schedules to maximize appointment capacity and minimize client waiting time
• Assist clients with questions, concerns, and service-related issues
• Handle and resolve client complaints professionally to prevent escalation
• Lead and support branch staff, including Aestheticians, Receptionists, Nurses, and Nail Technicians
• Monitor staff performance and provide constructive feedback, especially for trainees and employees undergoing regularization
• Prepare and manage staff schedules/rotas and ensure adequate manpower coverage, especially during weekends and short-staffed periods
• Monitor branch sales performance and assist branches in achieving their monthly sales targets and quotas
• Conduct regular audits of sales reports, session logs, acknowledgment receipts, and other branch records
• Serve as a bridge between Management, Marketing, HR, and branch staff to ensure clear communication and proper implementation of company directives

About you

• Bachelor's degree in Business Administration, Operations Management, Management, or a related field preferred
• Experience in operations, branch management, customer service, sales, or team supervision is an advantage
• Strong communication and interpersonal skills
• Organized, detail-oriented, and able to handle multiple tasks simultaneously
• Must be comfortable dealing with clients and staff concerns
• Strong problem-solving and decision-making skills
• Sales-oriented and goal-driven
• Able to work under pressure and in a fast-paced environment
• Proficient in Google Workspace, Microsoft Office, Facebook Messenger, and other basic business tools
• Willing to travel or coordinate with different branches when necessary