Junior Operations Specialist

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a pioneer in the global luxury resale market, dedicated to redefining the luxury paradigm by offering premium pre-owned fashion to a global audience. Utilizing advanced data-driven solutions, they facilitate the buying and selling of high-end pre-owned items with operations spread across the globe and strategic warehouses in key locations. They provide comprehensive services covering everything from item curation, quality control, operations, and logistics to technology integrations and sales. They are proud to be part of a leading global luxury fashion group.

About the Role

The Junior Operations Specialist will become part of a global operations network as part of the Operations team based in Manila. Serving as the Product Quality daily flow coordinator, this associate plays a pivotal role in the Production team. You will be responsible for a set of tasks and coordination activities with the focus to maintain a very high standard in terms of output, quality, and service level for Product Quality activities. This role ensures proper planning and capacity allocation, enabling a smooth and stable operations flow.

Working Hours / Schedule:  9:00 am to 6:00 pm PHT , Monday to Friday.

Work Setup: Remote /  Work from home (occasional face-to-face gatherings and onboarding at the Sheridan office.)

What you’ll do

• Daily management of the pool of Freelancers ensuring efficient works and workload management
• Daily monitoring of Product Match and Review metrics
• Creation of reports and status updates as needed
• Responsible for the daily overview of all related tasks across Quality Control processes as well as Product Match and Review ones.
• The colleague will also liaise with other areas of the team and participate in initiatives related to the continuous improvement of our processes.
• Liaise with capacity management and planning for early on resource planning
• Identify quality and accuracy issues in freelancers' work.
• Maintain product information and quality control guidelines, ensuring all materials are current and up to date.

What You Bring

• You studied Business Administration, Industrial Engineering or in an Operations related field
• You are a fresh graduate looking for an opportunity to join a dynamic company
• Experience in the field of Warehouse Operations, Logistics and/or Ecommerce from advantage.
• You might have worked in fashion industry but always had a soft spot for what happens behind the scenes
• Strong interpersonal skills, including confidence working with multiple stakeholders
• Structured, organised, and detail-oriented, with strong follow-through.
• Adaptable, flexible, and collaborative, with a "can-do" attitude; thrives in fast-paced environments and works confidently autonomously
• Proficient in English, both written and spoken, with excellent communication skills
• Owning and driving daily results for the Product Match and Review areas
• Ownership for troubleshooting, raising blockers in the process with sense in a timely manner
• Sense of ownership and a get things done attitude
• Autonomous, proactive and collaborative ways of working
• Aptitude and interest to learn about Luxury Fashion, technical knowledge about Luxury Fashion Products is required, therefore previous knowledge (or interest to develop in this field) are desired skils
• Knowledgeable in Google Workspace tools and applications.
• Easiness to work in a full english speaking and multi-cultural environment

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.