Junior POS Technical Analyst

About the Company

At Iconic POS, our journey began in 2015 with a simple mission to help a merchant optimize their Point of Sale (POS) system. Through years of hands-on experience across diverse industries, we gained deep expertise in POS implementation and business technology solutions. Along the way, we identified a common challenge faced by merchants: payment processing services often lacked transparency and included hidden costs. Today, creating meaningful value for our clients while making a positive impact remains at the heart of everything we do.

Iconic POS offers a comprehensive suite of business solutions, including transparent payment processing services, cloud-based and traditional POS systems, IT infrastructure and support services, and business consulting. We proudly support businesses across a wide range of industries, including retail, restaurants, grocery stores, salons, and service-based organizations. Our commitment to innovation, customer success, and operational excellence enables us to provide technology-driven solutions that empower businesses to grow, streamline operations, and achieve long-term success.

Website: www.iconicpos.com

We are looking for a highly professional Junior Point of Sale (POS) Technical Analyst to join our team, who will be involved in supporting the day-to-day operations of technology applications and equipment. This position involves providing both desk-side and on-site technical support, including performing installations, repairs, upgrades, backups, and other maintenance tasks. It primarily focuses on technical support and POS hardware within the e-commerce business in Calgary, Canada, and reports directly to the General Manager.

Reporting to the Technical Operations Lead, as a multifaceted role specializes in Point-of-Sale (POS) technology it requires a well-rounded professional with a strong understanding of POS systems, customer experience, sales, business operations, and team management. The ideal candidate will bring hands-on experience and the ability to collaborate effectively with cross-functional teams to drive both revenue growth and operational excellence.

Core Responsibilities include (but are not limited to):

POS Solutions Sales & Technical Support

• Perform installation, configuration, support, and maintenance of Point-of-Sale (POS) software, systems, and related devices for clients with minimal supervision.
• Maintain and support all IT equipment, including servers, desktops, cash registers, laptops, databases, networked/standalone printers, label printers, and scanning devices.
• Troubleshoot and resolve technical issues related to electronic equipment efficiently; test and repair cables and associated hardware as needed.
• Assist with the installation and configuration of Merchant Menu TVs, security cameras, cabling, and connectivity.
• Deploy and provide ongoing support for POS hardware/software solutions across retail, hospitality, and service industries.
• Deliver high-quality technical support and service by applying structured troubleshooting workflows and maintaining strong quality assurance standards.
• Stay current with emerging POS technologies and contribute to innovation in solution offerings.
• Develop strategic partnerships, including industry collaborations (e.g., restaurant equipment supplies stores), to generate referrals and new lead sources.
• Analyse technical problems, recommend root-cause solutions, and ensure customer satisfaction with timely and effective resolution.
• Support, train, and assist company-wide users with system setup and troubleshooting.
• Prepare technical reports, documentation, and contribute to special IT projects as assigned.
• Maintain an organized, systematic, and efficient work approach, including proper upkeep of tools, equipment, materials, vehicles, and workspaces.

E-Commerce Operations Management

• Manage returned products efficiently, including professional repackaging when possible.
• Accurately update inventory records for open box/used items using Microsoft Excel.
• Identify and pursue resale opportunities for returned/open box items through local marketplaces (e.g., Kijiji, Facebook Marketplace).
• Collaborate with remote ecommerce team to assist them in listing items on BestBuy, Walmart and Amazon.
• Create shipping labels and coordinate product shipments using services such as UPS, FedEx, and other logistics partners.
• Maintain a high level of accountability in completing daily tasks and responsibilities.
• Take initiative to identify areas for process improvement and contribute to team efficiency.
• Collaborate effectively with both on-site management and remote co-workers.
• Apply logical reasoning and problem-solving skills to ensure task completion and quality results.
• Continuously seek opportunities to expand knowledge and skills within the e-commerce domain.

Job Requirements & Qualifications:

• University/College diploma in electronics or information technology.
• 1-2 years of experience of Operating Systems, Computer Networks, Hardware and Software Installation/Configuration/Support
• Equivalent work experience may be considered a substitution.
• Ability to test and solve problems related to computing and/or email and/or network and / or point of sale terminals (POS).
• Knowledge of computers, general networking concepts, internet usage, and Microsoft Office (Word, Excel).
• Ability to communicate effectively with diverse individuals and to handle calmly and efficiently situations ranging from routine to emergency.
• Excellent communication skills and fluency in English (written/spoken).
• Mandatory availability to work a rotating schedule which includes evenings, weekends, and statutory holidays.
• A valid Alberta driver's license and a reliable vehicle are MUST.

This role requires a combination of time in the office, frequent travel to clients' sites (Calgary and surrounding areas), and also some remote work. Having a driving license and a car is a MUST. If you are someone who enjoys both technical aspects and the people side of working in IT, this can be a great opportunity for you!

Compensation & Benefits

• Competitive hourly wage of CAD $20–$22 per hour, based on experience and qualifications.
• Full-time position with 40 hours per week.
• Two (2) weeks of paid vacation annually.
• Health Spending Account (HSA) benefit program.
• Flat $400 for Mileage
• Opportunity to work in a dynamic and growing technology and print services environment.

Note: A reliable vehicle and valid driver's license are required for this position.

Pay: $20.00-$22.00 per hour

Work Location: In person